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DC430
What's DOS?
Posts: 2
Registered: ‎07-04-2017
Location: US
Views: 241
Message 21 of 25

Moto G4 not connect to home Wifi automatically

Phone: G4

Android: 7.0

 

I noticed the problem started about a week ago. (Today is 8/27/18).

My phone does not connect to my home Wifi automatically when I come home.

I have to manually click on my home Wifi for it to connect every time I come home.

And it disconnects wifi when I don't use it for a while.  Then, I have to click on the Wifi network to get it to reconnect.

It is annoying!!!

 

Does anyone have the same problem?

Is there a recent update that causes this?

How can I fix it?

 

Thanks!

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,988
Registered: ‎12-04-2017
Location: IN
Views: 202
Message 22 of 25

Re: Moto G4 not connect to home Wifi automatically

Hi DC430,

 

Thank you for writing to us, please try to forget the connection, restart your device, restart your router and test in safe mode? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Let us know how it goes?


Regards,

Swaraj

Moto Support

nololenovo
Paper Tape
Posts: 2
Registered: ‎11-25-2018
Location: US
Views: 66
Message 23 of 25

Re: Moto G4 not connect to home Wifi automatically

I have the same problem as described above- wifi disconnects and does not auto connect, and it started a few weeks ago. 

 

I have tried to reset all network connections and it still had the same problem. I have also turned scan off, and it still had the problem.

 

However, the problem is NOT there when I have the phone in SAFE MODE! In safe mode the wifi stays connected. What does that mean? How do i fix the phone to work and stay connected to wifi even not in safe mode?

 

Thanks!

siggiG4
Fanfold Paper
Posts: 5
Registered: ‎08-17-2017
Location: DE
Views: 57
Message 24 of 25

Re: Moto G4 not connect to home Wifi automatically

Only system apps are running in Safe Mode.

Maybe one of your user apps is responsible for that problem?!?

nololenovo
Paper Tape
Posts: 2
Registered: ‎11-25-2018
Location: US
Views: 51
Message 25 of 25

Re: Moto G4 not connect to home Wifi automatically

Any sugggestions in general on how to figure out which apps could be involved or how to isolate apps one by one?? I guess I could disable them one by one and see if that effects it?

 

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