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RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 172
Message 11 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

Instructions followed, Still its showing the same.

What to do?

What is the solution?

Are you guys doing something or not?

Airtel volte is also not supported?

why are you making us tough to use motorola?

Rishi
Accenture bengaluru
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 184
Message 12 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

As requested, here is the screenshot. i tried resetting the phone. Successfully done. but still its the issue.

Disable google play but still its the issue.

i dont know.. what happened to Moto. it was the one of the best brand. but today.. u have completely lost it. No good phones in India and whatever u have, its overpriced.

No airtel volte. Even samsung J2 which is 4 years old almost has native video calling on airtel volte/vilte.

cheers to Stock android on Moto

But atleast there should be no software problems

i want my instagram back. i loved it.

Rishi
Accenture bengaluru
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 183
Message 13 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

As requested, here is the screenshot. i tried resetting the phone. Successfully done. but still its the issue.

Disable google play but still its the issue.

i dont know.. what happened to Moto. it was the one of the best brand. but today.. u have completely lost it. No good phones in India and whatever u have, its overpriced.

No airtel volte. Even samsung J2 which is 4 years old almost has native video calling on airtel volte/vilte.

cheers to Stock android on Moto

But atleast there should be no software problems

i want my instagram back. i loved it.
Rishi
Accenture bengaluru
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 160
Message 14 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1


@RISHI_KUMAR wrote:
As requested, here is the screenshot. i tried resetting the phone. Successfully done. but still its the issue.

Disable google play but still its the issue.

i dont know.. what happened to Moto. it was the one of the best brand. but today.. u have completely lost it. No good phones in India and whatever u have, its overpriced.

No airtel volte. Even samsung J2 which is 4 years old almost has native video calling on airtel volte/vilte.

cheers to Stock android on Moto

But atleast there should be no software problems

i want my instagram back. i loved it.

Hi RISHI_KUMAR,

 

Thank you for reporting, sorry about the delay in response. We would like to help. May I know if you started to notice this right after the update? How are you trying to install-- is it via mobile data or WiFi?

 

Can you perform clear cache/data on the Play store app > reboot your device > make sure the Google play is updated to the latest version and try installing the update? Let us know how it goes?

 

If this did not help, you can try the apk. file to see if that works. In the meantime--Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. Settings > Systems > Motorola Privacy > Enable.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 154
Message 15 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

hii,
1.I cannot find instagram on my play store via a search. i have to pop it out by manually searching in history.
2. Tried both on mobile data and wifi
play store is on the latest version.
3. Motorola privacy is enable by default and i cross checked it. its completely fine.
4.I tried installing by apk which i transferred from my Samsung phone via shareit. it got installed and its running fine. but its not showing in play store.
it still showing..device not compatible with this version.
neither its showing in my installed apps on playstore.
My lenovo forums profile is updated and dont think we are fools dude. u can say anything and make this forums trails soo long with no result.
i am also a Software engineer by profession and i know loopholes.
this is a android bug and u have to solve it out by a software update.
the point is what to do now?

Regards

Rishi gupta

Accenture bengaluru

Rishi
Accenture bengaluru
Senior MotoAgent
Senior MotoAgent
Posts: 6,285
Registered: ‎03-05-2018
Location: US
Views: 135
Message 16 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

Hi RISHI_KUMAR,

 

Have you tried clearing cache/data of Play Store as suggested? (Settings > Apps > Play Store > Storage > Clear Data). Also, as I search for a similar topic, one user suggested to change the Language of the phone, it works for some. Can you please try the suggestion? Just go to Settings > Languages > Add a language > English > You will see suggested language under English. Let us know if that helps.

 

Best regards,
Rich
Motorola-Lenovo Support

Highlighted
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 130
Message 17 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

No,

its didnt worked all what u said.

i changed from India to Us English.

cleared the cache

restarted the phone 

 

it didnt worked.

next what?

sending you the screenshot

 

Rishi
Accenture bengaluru
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 90
Message 18 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1


@RISHI_KUMAR wrote:

No,

its didnt worked all what u said.

i changed from India to Us English.

cleared the cache

restarted the phone 

 

it didnt worked.

next what?

sending you the screenshot

 


Appreciate your efforts in testing. Please be advised that I have personally tested our device on 8.1.0 (1 Dec 2018 patch) and it works great. We would like to learn more, could you help us with a Bug report from your device for our team to take a look. Please let us know if you need steps on how to capture a Bug Report?

 

Also, we do not see your profile updated, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? Confirm about the security patch you are on?

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 83
Message 19 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

Imei Number updated as per instructed.
Its ok u have a look on apps.
Security patch Dec 1, 2018
Build number OPJ28.111-22-1
how to generate a bug report?
Instagram is not visible on play store
Rishi
Accenture bengaluru
RISHI_KUMAR
Blue Screen Again
Posts: 29
Registered: ‎01-15-2019
Location: IN
Views: 67
Message 20 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

I changed the language back to India and now the instagram is supported.

Thank you for the help.

 

Rishi
Accenture bengaluru
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