Motorola Community

Moto G PhonesMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

20 Posts

06-22-2016

IN

36 Signins

401 Page Views

  • Posts: 20
  • Registered: ‎06-22-2016
  • Location: IN
  • Views: 401
  • Message 1 of 21

Moto g4 plus not supporting instagram any more after 8.1

2019-02-26, 17:35 PM

Plz fix it I am totally fedup after updating 8.1  not able to install Instagram plz fix 

Reply
Options

7709 Posts

03-05-2018

US

973 Signins

127902 Page Views

  • Posts: 7709
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 127902
  • Message 2 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-02-26, 19:46 PM

Hi PC2,

 

Thanks for reporting. Are you seeing any error message? Can you please go to Play store and look for Instagram? Then kindly send me a screenshot sample. Also, is that the only app you can't install? Let me know. 

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

20 Posts

06-22-2016

IN

36 Signins

401 Page Views

  • Posts: 20
  • Registered: ‎06-22-2016
  • Location: IN
  • Views: 401
  • Message 3 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-02-27, 7:13 AM

Hey Rich i tried to upload screenshot shot but choose file option not working for me its showing on play store your device is not compatible with this version while trying to install Instagram from play store

Reply
Options

7709 Posts

03-05-2018

US

973 Signins

127902 Page Views

  • Posts: 7709
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 127902
  • Message 4 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-02-27, 21:55 PM

Hi PC2,

 

This is odd. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

04-13-2019

IN

2 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎04-13-2019
  • Location: IN
  • Views: 21
  • Message 5 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-04-13, 7:07 AM
Reply
Options

2 Posts

04-13-2019

IN

2 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎04-13-2019
  • Location: IN
  • Views: 21
  • Message 6 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-04-13, 7:10 AM

I am sending you some screenshot

Reply
Options

7709 Posts

03-05-2018

US

973 Signins

127902 Page Views

  • Posts: 7709
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 127902
  • Message 7 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-04-18, 14:31 PM

Hi PC2Motog4plus16839,

 

We'd like to further look into this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. See here for the instruction. Also, we recommend contacting the developers of Instagram as well. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

05-27-2019

GB

2 Signins

17 Page Views

  • Posts: 1
  • Registered: ‎05-27-2019
  • Location: GB
  • Views: 17
  • Message 8 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-05-27, 14:30 PM

Initially I had no issues, but over the weekend I did a factory reset on my g4 plus and now Instagram doesn't show up in the app store. As far as I can see this is the only app I cannot download. 

 

Please help as I use it a lot. 

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 9 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-05-30, 13:52 PM

 wrote:

Initially I had no issues, but over the weekend I did a factory reset on my g4 plus and now Instagram doesn't show up in the app store. As far as I can see this is the only app I cannot download. 

 

Please help as I use it a lot. 


Thanks for reporting, please be advised that we have tested on one of the G4 Plus—unable to replicate the issue. Our best bet would be to remove your account from Play Store > Reboot your device > try login in again and let us know how it goes?

 

I wanted to know if you have tried on both Mobile Data/WiFi to see if that makes any difference? Also, let us know what happens when you try to install or locate on Google Play Store? Does it go into loop download mode?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

29 Posts

01-15-2019

IN

44 Signins

339 Page Views

  • Posts: 29
  • Registered: ‎01-15-2019
  • Location: IN
  • Views: 339
  • Message 10 of 21

Re: Moto g4 plus not supporting instagram any more after 8.1

2019-06-29, 8:10 AM

omg, what is this?

1.instagram not supported. what is this new issue.

Please fix this asap

giving u the screenshot.

2. Battery drain is also insane. max 3-4 hrs screen on time. it was much better in nougat.

3. Still No airtel volte support. when i asked airtel, they told my phone is not volte supported.

4. Previous dialer was far better. it was beautiful to look the whole contact picture when phone rings..but now u will get a small one.

5. Phone charges extremely slow after 90%. it took 30 min to reach 100%.. seriously... total 2 hrs

 

Rishi
Accenture bengaluru
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save