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15 Posts

06-16-2017

IN

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Moto g4 plus overheating and crashing

2017-08-11, 2:03 AM

My device get heated by no means.Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?

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15 Posts

06-16-2017

IN

30 Signins

291 Page Views

  • Posts: 15
  • Registered: ‎06-16-2017
  • Location: IN
  • Views: 291
  • Message 2 of 5

Moto g4 plus overheating

2017-08-11, 2:05 AM

My device get heated by no means... Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?

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15 Posts

06-16-2017

IN

30 Signins

291 Page Views

  • Posts: 15
  • Registered: ‎06-16-2017
  • Location: IN
  • Views: 291
  • Message 3 of 5

Moto G4 plus overheating

2017-08-11, 2:50 AM

My device get heated by no means. Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?

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5405 Posts

07-12-2014

US

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Re: Moto g4 plus overheating and crashing

2017-08-11, 17:20 PM

wrote:

My device get heated by no means.Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?


Hello Amandemta045,

 

A lot of factors affect the heat of your phone. Here are tips and tricks to better manage it. I'd like to check more on the CPU part that you also raised. What is the current software version of your phone?

 

Regards,

JM

Motorola Support

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15 Posts

06-16-2017

IN

30 Signins

291 Page Views

  • Posts: 15
  • Registered: ‎06-16-2017
  • Location: IN
  • Views: 291
  • Message 5 of 5

Re: Moto g4 plus overheating and crashing

2017-08-22, 10:23 AM
current software version of my MOTOG4PLUS is nougat 7.0
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