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Amandemta045
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Posts: 15
Registered: ‎06-16-2017
Location: IN
Views: 971
Message 1 of 5

Moto g4 plus overheating and crashing

My device get heated by no means.Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?

Amandemta045
Punch Card
Posts: 15
Registered: ‎06-16-2017
Location: IN
Views: 971
Message 2 of 5

Moto g4 plus overheating

My device get heated by no means... Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?

Amandemta045
Punch Card
Posts: 15
Registered: ‎06-16-2017
Location: IN
Views: 970
Message 3 of 5

Moto G4 plus overheating

My device get heated by no means. Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?Screenshot_20170811-072814.png

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 936
Message 4 of 5

Re: Moto g4 plus overheating and crashing


@Amandemta045 wrote:

My device get heated by no means.Either on charging either on stand by mode. I install cpu-Z on my device, i came to know all my CPUs are not working well it has 4*1.5Ghz and 4*1.2Ghz CPU. Cpu-Z reported that 1.5Ghz CPUs are stopped and only 1.2Ghz are working. What is this means?


Hello Amandemta045,

 

A lot of factors affect the heat of your phone. Here are tips and tricks to better manage it. I'd like to check more on the CPU part that you also raised. What is the current software version of your phone?

 

Regards,

JM

Motorola Support

Amandemta045
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Posts: 15
Registered: ‎06-16-2017
Location: IN
Views: 847
Message 5 of 5

Re: Moto g4 plus overheating and crashing

current software version of my MOTOG4PLUS is nougat 7.0
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