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3 Posts

01-24-2017

BR

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Moto g4 with no sound

2017-01-24, 23:03 PM

Hi,

 

My Moto G4 has Android 6.0.1 and went completely mute. 

 

No sound when ringing, playing media and on calls. No notifications, no keyboard sounds, nothing.

 

Tried everything to fix, nothing works. 

 

Very disappointed with this situation. Any tips?

 

Thank you,

Zirbes

 

 

Th

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28303 Posts

02-02-2016

US

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Re: Moto g4 with no sound

2017-01-24, 23:09 PM

wrote:

Hi,

 

My Moto G4 has Android 6.0.1 and went completely mute. 

 

No sound when ringing, playing media and on calls. No notifications, no keyboard sounds, nothing.

 

Tried everything to fix, nothing works. 

 

Very disappointed with this situation. Any tips?

 

Thank you,

Zirbes

 

 

Th


Have you tested in safe mode? To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.

 

If that fails, try a cache clear. If that still fails, try a reset and do NOT restore/install any apps. Test first before even setting up google account.

 

Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375991


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3 Posts

01-24-2017

BR

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Re: Moto g4 with no sound

2017-01-24, 23:17 PM

Hi,

 

Thanks for your prompt response. 

 

I believe I can say I am a hard user. I've tried safe mode and factory reset without apps reinstall. I even tried an app called SoundAbout. Nothing worked.

 

I will check the videos, hope there's something there that I am missing. But I am starting to think it is a hw issue. :(

 

Zirbes

 

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1 Posts

01-25-2017

DE

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Re: Moto g4 with no sound

2017-01-25, 0:53 AM

hi, 

exact same problem here, except audio works with headphone. my moto g4 plus is brand new and sound was'nt working out of the box. it has also android 6.0.1.

safe mode and reset did not solve the problem.

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3450 Posts

10-05-2016

PH

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Re: Moto g4 with no sound

2017-01-25, 14:53 PM

wrote:

hi, 

exact same problem here, except audio works with headphone. my moto g4 plus is brand new and sound was'nt working out of the box. it has also android 6.0.1.

safe mode and reset did not solve the problem.


Hi strine,

 

Sad to know what happened. Have you tried all troubleshooting steps given above? Does it have sound when playing music to identify if it's the speaker? Let us know.

 

Regards,
Jess
Motorola Support

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1 Posts

02-08-2017

CO

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Re: Moto g4 with no sound

2017-02-08, 17:11 PM

Same problem. It does not have sound when playing music neither. Only with earphones. It works fine for 5 - 10 minutos when I restar/reset the phone.

 

 

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3 Posts

01-24-2017

BR

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Re: Moto g4 with no sound

2017-02-08, 17:36 PM

Mine has no sound at all. Took it to the repair shop, they guy over there tested the speaker and it was fine. He said it must be a software problem, but I don't see how, I've wiped the phone and reinstalled the OS and still no sound. I am sure it is a hardware issue, unfortunately.

 

 

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5 Posts

01-20-2017

IN

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Re: Moto g4 with no sound

2017-03-17, 10:56 AM

Same problem with my Moto g4 plus as well. when i restart the problem gets resolved momentarily. But after sometime the problem reappears. System software is uptodate. Dont know whats the real issue.

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1 Posts

03-19-2017

US

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Re: Moto g4 with no sound

2017-03-19, 6:00 AM

Same problem here! Can't even hear audio from headphone jack as well. Very dissapointed 

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1 Posts

03-21-2017

US

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Re: Moto g4 with no sound

2017-03-21, 3:16 AM

Today my Moto E lost all sound and I can't hear callers even though they can hear me,.  I have followed all the suggested steps mentioned above and still no sound.  Is my phone fixable?  Everything else works fine.  I used it just 30 minutes before it lost the sound.

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