02-07-2019 08:59 AM
On my Moto g4, it tells me I have 16 Gb total of storage space, 5.06 is used for the Android OS. It then says that my total shared storage is 10.44 GB. But when I look at all the parts of my shared storage, it only adds up to about 2.5 GB. Please help.
02-18-2019 01:54 PM
No, it does not
Can you please send us a screenshot of your storage showing these details. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.
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02-19-2019 07:45 AM
I appreciate the screenshots, Nadie1! We will look into this deeper and get back to you once we have an update. In case you have other questions, please don't hesitate to let us know. Thanks.