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Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 344
Message 1 of 9

My device says its storing more than I downloaded

On my Moto g4, it tells me I have 16 Gb total of storage space, 5.06 is used for the Android OS. It then says that my total shared storage is 10.44 GB. But when I look at all the parts of my shared storage, it only adds up to about 2.5 GB. Please help.

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 278
Message 2 of 9

Re: My device says its storing more than I downloaded

Hi Nadie1,

 

Thanks for posting. I'd like to help. Does that include your gallery storage? 

 

Best regards,
Rich
Motorola Support

Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 248
Message 3 of 9

Re: My device says its storing more than I downloaded

No, it does not
Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 185
Message 4 of 9

Re: My device says its storing more than I downloaded

No, it does not
Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 181
Message 5 of 9

Re: My device says its storing more than I downloaded


@Nadie1 wrote:
No, it does not

Can you please send us a screenshot of your storage showing these details. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 175
Message 6 of 9

Re: My device says its storing more than I downloaded

 
Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 173
Message 7 of 9

Re: My device says its storing more than I downloaded

 
Nadie1
Paper Tape
Posts: 6
Registered: ‎02-07-2019
Location: US
Views: 168
Message 8 of 9

Re: My device says its storing more than I downloaded

It is ok for you to look at my apps
Senior MotoAgent
Senior MotoAgent
Posts: 332
Registered: ‎02-11-2019
Location: PH
Views: 139
Message 9 of 9

Re: My device says its storing more than I downloaded

I appreciate the screenshots, Nadie1! We will look into this deeper and get back to you once we have an update. In case you have other questions, please don't hesitate to let us know. Thanks.

 

Regards,
May
Moto Support

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