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Motog4kj
What's DOS?
Posts: 1
Registered: ‎08-20-2017
Location: IN
Views: 699
Message 1 of 2

My phone moto g4 plus gets switched off automatically

My phone gets switched off automatically and gets heated up and when I again switch it on then the battery is shown as 3 percent and lower..And when I charge it again then it charges and uncharges automatically..I have even reset my phone but nothing changed.

Motorola Employee
Motorola Employee
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 688
Message 2 of 2

Re: My phone moto g4 plus gets switched off automatically


@Motog4kj wrote:

My phone gets switched off automatically and gets heated up and when I again switch it on then the battery is shown as 3 percent and lower..And when I charge it again then it charges and uncharges automatically..I have even reset my phone but nothing changed.


Hi Motog4kj,

 

You can do some steps about this. Start by calibrating the phone's battery. To calibrate the battery: Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. Remember to use only the original charger that came in the box with the phone. Let us know what happens.

 

Regards,

JM

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