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GabrielBS
What's DOS?
Posts: 1
Registered: ‎08-20-2017
Location: BR
Views: 14,844
Message 1 of 18

Power button opening camera

Almost every time I press the power button on my Moto G4 to unlock the screen the camera opens, which is becoming really annoying... I'd like to know if there is a way to turn that shortcut off or a solution to that problem, if someone could help me I'd appreciate. Thanks!

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 14,522
Message 2 of 18

Re: Power button opening camera


@GabrielBS wrote:

Almost every time I press the power button on my Moto G4 to unlock the screen the camera opens, which is becoming really annoying... I'd like to know if there is a way to turn that shortcut off or a solution to that problem, if someone could help me I'd appreciate. Thanks!


Hi GabrielBS,

 

Try clearing the cache and data of your camera app. Go to Settings > Apps > Camera > Storage > Clear Cache and Data. Reboot the phone after, then test. Let us know what happens.

 

Regards,

JM

Motorola Support

Gabriel_Rojas_D
What's DOS?
Posts: 1
Registered: ‎11-05-2017
Location: CL
Views: 13,884
Message 3 of 18

Re: Power button opening camera

I have the exact same problem, I try to do the advice of clead Data and Cache of the camara an reboot the Phone but the problem continue

Sweta_trivedi
What's DOS?
Posts: 1
Registered: ‎11-05-2017
Location: IN
Views: 13,871
Message 4 of 18

Re: Power button opening camera

Done with all the steps.. Didn't help.. It gets annoying with power button opening camera.. 

Birdy1
Paper Tape
Posts: 1
Registered: ‎11-10-2017
Location: DE
Views: 13,760
Message 5 of 18

Re: Power button opening camera

Seems like a lot of people have this problem. Did you find a solution already?

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 13,605
Message 6 of 18

Re: Power button opening camera

Guys, 

 

Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://motorola-mobility-en-in.custhelp.com/app/home/device/motorola/moto-g4-g4-plus/topic/reset/re...

 

-JM

PeteG2
Paper Tape
Posts: 2
Registered: ‎11-17-2017
Location: GB
Views: 13,049
Message 7 of 18

Re: Power button opening camera

This is an Android feature. Turn it off in Display settings. 

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kazhsamk
What's DOS?
Posts: 1
Registered: ‎12-20-2017
Location: IN
Views: 12,933
Message 8 of 18

Re: Power button opening camera

Are you out of your mind?
Just go to Display Setting--> Power button for Camera. Switch it off.
albertogea
Paper Tape
Posts: 2
Registered: ‎01-04-2018
Location: BR
Views: 12,591
Message 9 of 18

Re: Power button opening camera

Hi,

It is really annoying Android behavior after upgrade to 7.1.1.

Unfortunately this option to turn it off is not available in my android version 7.1.1. - MOTO X PLAY. Does someone knows where the option is placed in the menu?
bpradhan
What's DOS?
Posts: 1
Registered: ‎01-07-2018
Location: IN
Views: 12,494
Message 10 of 18

Re: Power button opening camera

It's an Android feature.

You can turn it off by

Settings>>Display>> "Press power button twice for camera" >off

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