07-27-2016 08:06 AM
Windows 10 on my desktop computer does not recognize my Moto G4 when I attach the phone to the computer via USB. In the past I've been able to transfer music from Windows media to other Android devices since Windows 10 recognized the devices....but it can't "see" the Moto G4. Any help would be appreciated.
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07-27-2016 08:20 AM
does the phone charge when you connect to USB? I don't have a windows 10 PC handy at the moment to try with my MXPE. But what I did personally was upload all of the music on my home PC to play music. You can upload something like 20,000 songs to your play music library for free. From there you can download them to any Google device (I only do it on WiFi) or just stream the songs without downloading
07-27-2016 08:33 AM
When you hook the phone up (and this happens every time you hook it up), it connects in charge only mode for security reasons. If you swipe down your notification bar, you'll see a notification that the phone is in charge only mode and from there you can change it to MTP or PTP mode. In either of those two modes, the computer will be able to recognize the device and files will be visible.
07-27-2016 11:10 AM
My challenge with Windows 10 was getting it to STOP being so helpful. As soon as I plugged in the phone, it asked what I wanted to do, offering several options, which is normal. And I made the mistake of clicking on transfer files. It then launched the Windows 10 Phone Companion to 'assist' me with various possible tasks and wouldn't let me out of it.
Phone Companion recognized the make and model of the phone. It also noted the total charge, and gave a good glance on the status of storage. Microsoft suggests you download apps like OneDrive, OneNote, Skype, and Outlook--no surprise there. There is also a link to File Explorer, if you want to go digging around the user-accessible file structure of your phone. Of course there is already a handy File Explorer link in the Windows 10 toolbar. Interestingly, the "Import photos and videos" link opened up the Windows 10 Photos app, but it didn't manage to automatically find the DCIM folder.
08-01-2016 05:25 AM
This doesn't work for me.
I can see the phone is charging but there are no notifications.
I've also tried changing the USB mode in developer options (which I had to do on my previous G2) but that doesn't work either!
12-14-2016 02:34 PM
Toggle the USB port from "Charge only" to "File transfer" on "Notification icon" (on top right corner"). Win 10 File Explorer shoud work. USB cable must be 5 pin data cable, not 2 pin power cable. Plug into motherboard USB port instead of hub, ROM requires high power like external drive.