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Harshaligawande
Blue Screen Again
Posts: 7
Registered: ‎12-06-2016
Location: IN
Views: 1,636
Message 11 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Hi Joy i am facing the same issue with reliance jio sim. Please give some solution

Senior MotoAgent
Senior MotoAgent
Posts: 2,816
Registered: ‎10-07-2016
Location: PH
Views: 1,633
Message 12 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1


@Harshaligawande wrote:

Hi Joy i am facing the same issue with reliance jio sim. Please give some solution


Hi Harshaligawande,

 

Please provide above mentioned details.

 

Thanks,

Joy

Motorola Agent

Harshaligawande
Blue Screen Again
Posts: 7
Registered: ‎12-06-2016
Location: IN
Views: 1,629
Message 13 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Hi Joy 

 

Please find required details attached in images here with.

 

Thanks

Highlighted
Harshaligawande
Blue Screen Again
Posts: 7
Registered: ‎12-06-2016
Location: IN
Views: 1,584
Message 14 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Any update on this issue... Pl respond.

Senior MotoAgent
Senior MotoAgent
Posts: 2,816
Registered: ‎10-07-2016
Location: PH
Views: 1,569
Message 15 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1


@Harshaligawande wrote:

Any update on this issue... Pl respond.


Hi Harshaligawande,

 

Please update your profile with current phone, carrier and serial number. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Thanks,

Joy

Motorola Support

Harshaligawande
Blue Screen Again
Posts: 7
Registered: ‎12-06-2016
Location: IN
Views: 1,561
Message 16 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Updated the profile .. please go ahead and check the device . 

I am repeating my issue here. Sim 1 is not working for reliance carrier and idea carrier.. where as sim 2 ia working fine.. thanks in advance.

RezX
Punch Card
Posts: 32
Registered: ‎06-29-2016
Location: IN
Views: 1,552
Message 17 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

With a Jio SIM, you need to set it as the primary data SIM and you need to make sure the SIM is activated.

Is the SIM working in other VOLTE compatible phones? Have you tried restarting the phone with the SIM inserted?

When you set the Jio SIM as primary data SIM, it takes a while to switch and then comes back online. Please try these steps and let me know if any of them work
Senior MotoAgent
Senior MotoAgent
Posts: 2,816
Registered: ‎10-07-2016
Location: PH
Views: 1,549
Message 18 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1


@Harshaligawande wrote:

Updated the profile .. please go ahead and check the device . 

I am repeating my issue here. Sim 1 is not working for reliance carrier and idea carrier.. where as sim 2 ia working fine.. thanks in advance.


Thanks, I have gathered all the information and will share this to our team.

Harshaligawande
Blue Screen Again
Posts: 7
Registered: ‎12-06-2016
Location: IN
Views: 1,545
Message 19 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Yes tried that.. it goes in no sim mode. So can't even set primary or secondary

 

RezX
Punch Card
Posts: 32
Registered: ‎06-29-2016
Location: IN
Views: 1,542
Message 20 of 30

Re: Reliance JIO SIM Not detected in MotoG4 PLus Slot 1

Does the SIM work in other phones?

Have you tried restarting with the SIM inserted?
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