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Screen burn issue

2016-06-29, 14:41 PM

It's just been 20 days I bought a moto g4 plus. I have screen burn/ghosting everywhere on screen - status bar, navigation bar, even if i open an app for like 5 mins some part of its printed on the screen. It's veey annoying as it's only supposed to happen with Amoled display.

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210 Posts

04-02-2015

India

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Re: Screen burn issue

2016-07-05, 5:59 AM

Hi,

 

Does the issue occurs while the device is on charge? Can you test it in Safe Mode to check is it an app causing the issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Thanks

MFN Team

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Re: Screen burn issue

2016-07-06, 4:56 AM

No it happens all the time and I tried safe mode but didn't work

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210 Posts

04-02-2015

India

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Re: Screen burn issue

2016-07-06, 6:04 AM

Hi,

 

If the problem is really bothering you, please have it repaired. We are still looking into this so if you want to hold on for awhile we may -- no promises -- have an alternative solution. But understand that it may take several weeks to deliver that. We recommended repair since so many consider this an urgent issue, and there is no other fast solution.

 

Thanks

MFN Team.

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20062 Posts

02-03-2016

United States of America

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Re: Screen burn issue

2016-07-07, 16:25 PM

wrote:

No it happens all the time and I tried safe mode but didn't work


It would be really helpful if you could update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. (Need help updating your profile? See here.)

 

Here are the questions I would ask:

  • What is your brightness level set to?
  • What is your screen time-out time set to?

If you have the brightness cranked up high, and have the screen on constantly -- like when charging especially -- I guess this could happen. Could you post a photo of the screen burn-in?

 

Thanks.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1 Posts

07-25-2016

Mexico

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Re: Screen burn issue

2016-07-25, 6:15 AM

I have the same issue and it happen just like Matt say, I was charging the phone while downloading apps and checking the status, all this with the brigthness crack all the way up.

 

I have only 2 days with my phone :(

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20062 Posts

02-03-2016

United States of America

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Re: Screen burn issue

2016-07-25, 14:58 PM

wrote:

I have the same issue and it happen just like Matt say, I was charging the phone while downloading apps and checking the status, all this with the brigthness crack all the way up.

 

I have only 2 days with my phone :(


So, is it like this now all the time? If you crank down the brightness, does it return to normal after a day or two?

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1056 Posts

04-18-2015

India

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Re: Screen burn issue

2016-07-25, 20:27 PM
Screen burn in should not occur in LCD TFT display. Let Moto engineer investigate.
Hoshang
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1 Posts

02-13-2015

Brazil

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Re: Screen burn issue

2016-07-26, 14:49 PM

Same trouble.Its barely 2 months and notification icons have burned into screen.It goes away after screen is not in use for a bit. But I want  a permanent solution.

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2 Posts

08-17-2016

India

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Re: Screen burn issue

2016-08-17, 9:33 AM

Hi,

 

Even I've this problem is there any way I can replace it it's been just a month since i've purchased

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