07-18-2018 05:48 AM
I am also having this issue. It started around 2 weeks ago. Suddenly the borders of the screen flash and the google assistant comes up, without me asking for it or anything, it can happen at anytime. When it happened i would press the power button to lock the screen and then unlock the screen, the touch would work again.
Today it stopped working completely. The touch does not work at all, and then sometimes it starts working again but then stops after a while.
I find it extremely suspicious that a lot of phones of the same model are facing the exact same issue at the same time, all phones started malfunctioning at the same time. It feels to me that this is a case of planned obsolesence triggered by the company to make people buy new phones.
My phone and all other phones were working perfectly and started malfunctioning at the same time and it is incredibly difficult to believe that it is only a coincidence.
I demand a solution quickly, and don't you dare tell me to take it to the repair shop because that is not the case at all, as has been proved by other owners who took their phone and the issue wasn't solved.
I am extremely frustrated with this issue and i feel that my phone is disposable and that my needs as a customer are disposable.
Thank you for writing to us, sorry about the ongoing issue that you have been facing. If you have already performed factory data reset without restoring any apps and yet facing touch issue, the next logical option would be service/repair so that the same can be diagnosed and help you accordingly.
07-18-2018 05:53 AM
Finally i got my phone back from repair. They had to change the touch and the display to repair it.
I suppose the problem with the update is it overheats the touch and it stops working.
Factory reset doesn't help. You have to get your screen and touch replaced.
This is the last Lenovo i will ever buy. Motorola was excellent, your software ruined the good phones. I am switching to Xiaomi...
01-31-2019 06:06 AM
I am also having the same issue with my phone. I find it very suspicious that it's just coming to it's two year old mark and is now all of a sudden failing. Not happy at all.
06-27-2019 03:49 AM
I am also facing same problem how do I take back up of all data if touch is not working. It is not allowing me to select transfer data.
Thank you for reporting, our best bet would be to have your device sent for service center for further assistance as they should be able to help you with the backup.