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Maanali
Blue Screen Again
Posts: 1
Registered: ‎07-27-2017
Location: PK
Views: 1,658
Message 1 of 4

Softkeys stop working in Moto X Pure

Soft keys( recenet apps, home, backbutton) not working.

i did factory reset twice but still facing the same issue.

 

I've Moto X Pure Edition.

Android version: 6.0

 

can some please help me to fix this...

Thanks in advance.

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,643
Registered: ‎02-02-2016
Location: US
Views: 1,624
Message 2 of 4

Re: Softkeys stop working in Moto X Pure


@Maanali wrote:

Soft keys( recenet apps, home, backbutton) not working.

i did factory reset twice but still facing the same issue.

 

I've Moto X Pure Edition.

Android version: 6.0

 

can some please help me to fix this...

Thanks in advance.


If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


* Search box is your friend * I don't respond to PM if question belongs in forum
Sarathchry
Paper Tape
Posts: 2
Registered: ‎01-28-2018
Location: IN
Views: 1,009
Message 3 of 4

Re: Softkeys stop working in Moto X Pure

Try to use in largest display size in settings->accessability. This works for me

VictorBarrantes
Paper Tape
Posts: 2
Registered: ‎04-05-2018
Location: US
Views: 294
Message 4 of 4

Re: Softkeys stop working in Moto X Pure

This is marked as solved, but it is not.

The problem is still out there, it came with the latest Android update, the phone was working fine before it. No need for replacement or repair, it is a software bug. . .
As some other user pointed-out, you can workaround it by making Screen Size = Largest, that means the software is misbehaving, not the hardware, then a software update is required to solve the problem, not a repair. . . The issue is still open/unsolved.

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