cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
punnvs
Paper Tape
Posts: 8
Registered: ‎03-06-2012
Location: IN
Views: 3,650
Message 1 of 10

Some contacts are not showing in WhatsApp

For the past few days, the WhatsApp is not showing contact names of few contacts. It is showing jus the numbers.

 

I tried all solutions (refreshing the contact list, uninstalling and re-installing whatsapp), but the names are not showing. Approx 25% names are not showing.

Senior MotoAgent
Senior MotoAgent
Posts: 4,265
Registered: ‎12-04-2017
Location: IN
Views: 3,611
Message 2 of 10

Re: Some contacts are not showing in WhatsApp


@punnvs wrote:

For the past few days, the WhatsApp is not showing contact names of few contacts. It is showing jus the numbers.

 

I tried all solutions (refreshing the contact list, uninstalling and re-installing whatsapp), but the names are not showing. Approx 25% names are not showing.


Please follow these steps and let us know how this goes?

  • Reset app preferences > settings > apps > three dots on the top right > reset app prefrences 
  • Now perform clear data > Settings >> apps >> whatsapp > clear data >> uninstall any update >> force stop >> reboot >> reinstall the update >> reboot >> check

Hope this resolves the isseus.

 

-Swaraj

 

punnvs
Paper Tape
Posts: 8
Registered: ‎03-06-2012
Location: IN
Views: 3,595
Message 3 of 10

Re: Some contacts are not showing in WhatsApp

No success

Senior MotoAgent
Senior MotoAgent
Posts: 4,265
Registered: ‎12-04-2017
Location: IN
Views: 3,553
Message 4 of 10

Re: Some contacts are not showing in WhatsApp


@punnvs wrote:

No success


Hi, punnvs.

 

Sorry about that, make sure you have allowed WhatsApp to access your phone's contacts in your phone's Settings app. In your phone's address book, make sure that all accounts and groups are set to "visible" or "viewable".

 

Try to sync your contacts : 

  1. Open your phone's Settings app > Accounts > WhatsApp.
  2. In the new screen, tap WhatsApp again > Menu Button > Remove account.
  3. Open WhatsApp > Contacts > Menu Button > Refresh.

Hope this helps.

 

Thanks,

-Swaraj

Moto Support

Ajinkyap87
What's DOS?
Posts: 3
Registered: ‎02-27-2018
Location: IN
Views: 3,399
Message 5 of 10

Re: Some contacts are not showing in WhatsApp

I have the same question I tried evwryrhinf but nothing works for me is it a whatsapp issue or moto g4 plus issue?

Ajinkyap87
What's DOS?
Posts: 3
Registered: ‎02-27-2018
Location: IN
Views: 3,395
Message 6 of 10

Re: Some contacts are not showing in WhatsApp

In whatsapp the name section is replaced by number ghatst why contacts shown as number and not names please fix this I have attached a screenshot with it

Ajinkyap87
What's DOS?
Posts: 3
Registered: ‎02-27-2018
Location: IN
Views: 3,389
Message 7 of 10

Re: Some contacts are not showing in WhatsApp

Uninstallef true caller everything is working fine. Contacts were linked with true caller removed that now all names are showin in whatsapp. This worked for me hope it will help others

 

pasalaanandrao
Blue Screen Again
Posts: 3
Registered: ‎01-23-2017
Location: IN
Views: 1,438
Message 8 of 10

Re: Some contacts are not showing in WhatsApp

no success. still problem exits

Senior MotoAgent
Senior MotoAgent
Posts: 4,265
Registered: ‎12-04-2017
Location: IN
Views: 1,386
Message 9 of 10

Re: Some contacts are not showing in WhatsApp


@pasalaanandrao wrote:

no success. still problem exits


Hi pasalaanandrao,

 

Do you mean the names are not displaying on the Whatsapp's app or the contacts are not showing at all?

 

Regards,

swaraj

Moto Support

Maya_Gopinath
What's DOS?
Posts: 1
Registered: ‎01-01-2019
Location: IN
Views: 243
Message 10 of 10

Re: Some contacts are not showing in WhatsApp

Thanks Agent_Swaraj, 

 

I Tried this on my G6 plus and it works.. thanks a ton!

Top Kudoed Authors