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Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 296
Message 1 of 13

Total loss of "call" settings and volume.

I have a G4 plus recently updated to Oreo 8.1.0. After playing Spotify on chromecast, I disconnected and have now lost all sound on the device. There isn't a " Call" volume adjustment setting, just media, ring and alarm. I've tried factory reset and clear cache, but there is no sound. I get a haptic response on tapping, but that's all. I can call out and answer calls, but no sound at all.

Please help, I'm no tech wizard, but I need this phone !

Senior MotoAgent
Senior MotoAgent
Posts: 5,752
Registered: ‎12-04-2017
Location: IN
Views: 263
Message 2 of 13

Re: Total loss of "call" settings and volume.

Hi Lesbert,

 

This is unusual, could you post us a screenshot of the dropdowns--when you click on the volume button. We would like to take a look.

 

In the meantime let us try to perform a 'soft reset' on your device to see if that make any difference? To do so-- just long press the power key until your phone reboots >> now put your device in safe mode -- to go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Hope this helps! Let us know if you have any questions?


Regards,

Swaraj

Motorola Support

Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 259
Message 3 of 13

Re: Total loss of "call" settings and volume.

IMG_20190611_144945.jpgPhone specsIMG_20190611_171142.jpgNo " call" volume slide.

Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 258
Message 4 of 13

Re: Total loss of "call" settings and volume.

I tried safe mode, and rebooted. Made no difference.Smiley Sad
freedance
Fanfold Paper
Posts: 3
Registered: ‎06-14-2019
Location: FR
Views: 222
Message 5 of 13

Re: Total loss of "call" settings and volume.

Same for me, update yesterday 8.1 & all sound turn in off, downgrade it's not allowed. Robot Mad

SnoopDoge
Token Ring
Posts: 267
Registered: ‎07-22-2016
Location: CY
Views: 210
Message 6 of 13

Re: Total loss of "call" settings and volume.

there's a new update that got released earlier this week 

 

update.png

Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 204
Message 7 of 13

Re: Total loss of "call" settings and volume.

Thanks, not received it yet but will keep checking. Hopefully, they've found the problem, I see that it mentions Audio settings.

Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 173
Message 8 of 13

Re: Total loss of "call" settings and volume.

Have you received the update, or has the problem resolved itself?
freedance
Fanfold Paper
Posts: 3
Registered: ‎06-14-2019
Location: FR
Views: 165
Message 9 of 13

Re: Total loss of "call" settings and volume.

No nothing, always blocked for me .

Oh I am getting tired.

Lesbert
Fanfold Paper
Posts: 8
Registered: ‎06-02-2019
Location: IL
Views: 159
Message 10 of 13

Re: Total loss of "call" settings and volume.

Same Smiley Sad
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