06-10-2019 05:13 AM
I have a G4 plus recently updated to Oreo 8.1.0. After playing Spotify on chromecast, I disconnected and have now lost all sound on the device. There isn't a " Call" volume adjustment setting, just media, ring and alarm. I've tried factory reset and clear cache, but there is no sound. I get a haptic response on tapping, but that's all. I can call out and answer calls, but no sound at all.
Please help, I'm no tech wizard, but I need this phone !
06-11-2019 06:06 AM
This is unusual, could you post us a screenshot of the dropdowns--when you click on the volume button. We would like to take a look.
In the meantime let us try to perform a 'soft reset' on your device to see if that make any difference? To do so-- just long press the power key until your phone reboots >> now put your device in safe mode -- to go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.
Hope this helps! Let us know if you have any questions?