02-11-2019 03:27 PM
Ok, my turbo power charger was working good up and until tonight, I wanted to charge my g4+ (which has either a faulty battery or software glitch), the charger start making a buzzing noise and won't charge the phobe once connected to it, strangely enough, I tried it on my old G1 and it'scharging normally (but before and/or after buzzing noise is gone), any help? Is my phone using too much power that the charger can't keep up or is it magnetized?
To answer some common questions:
Yes it's the original charger
Yes I tried on different outlets using different sockets
Yes I restarted the device
02-12-2019 02:44 PM
Thank you for posting and for the additional info. We are here to help. Have you tried charging the phone while it is powered off? Please try to use another TurboPower charger for us to isolate the cause of this. Let us know how it goes.
02-12-2019 11:25 PM
02-13-2019 12:56 PM
Thanks for the update. Have you had a chance to use another TurboPower charger for your device? Kindly check the charging port for any possible bent pins or debris that might have blocked it. Also, please make sure that your phone's software is up to date.
02-14-2019 09:29 AM
It is good to know that you are able to charge your device now. We still recommend using a Motorola OEM charger to maximize the battery performance of your phone. Let us know if you have other questions.
02-18-2019 10:27 AM
My moto g6 plus mobile was charging fast with turbo charger but when i updated this to andrioA 9 version then it charging speed is reduced with same turbo charger.
How i can solve this problem?