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SnoopDoge
Token Ring
Posts: 247
Registered: ‎07-22-2016
Location: CY
Views: 193
Message 1 of 9

Turbo power charger problem, please help

Ok, my turbo power charger was working good up and until tonight, I wanted to charge my g4+ (which has either a faulty battery or software glitch), the charger start making a buzzing noise and won't charge the phobe once connected to it, strangely enough, I tried it on my old G1 and it'scharging normally (but before and/or after buzzing noise is gone), any help? Is my phone using too much power that the charger can't keep up or is it magnetized?

 

To answer some common questions:

Yes it's the original charger

Yes I tried on different outlets using different sockets

Yes I restarted the device

Senior MotoAgent
Senior MotoAgent
Posts: 79
Registered: ‎02-11-2019
Location: PH
Views: 116
Message 2 of 9

Re: Turbo power charger problem, please help

Hi SnoopDoge,

 

Thank you for posting and for the additional info. We are here to help. Have you tried charging the phone while it is powered off? Please try to use another TurboPower charger for us to isolate the cause of this. Let us know how it goes.

 

Regards,
May
Moto Support

SnoopDoge
Token Ring
Posts: 247
Registered: ‎07-22-2016
Location: CY
Views: 106
Message 3 of 9

Re: Turbo power charger problem, please help

thank you so much, i may have been fast in my decision yesterday saying it was fried, but i changed the power adapter that goes into the socket, and it's working again, i'l keep you updated
Senior MotoAgent
Senior MotoAgent
Posts: 79
Registered: ‎02-11-2019
Location: PH
Views: 91
Message 4 of 9

Re: Turbo power charger problem, please help

No worries about that! It's great to know that we are able to sort this out, SnoopDoge. Let us know if you need further assistance. 

 

Regards,
May
Moto Support

SnoopDoge
Token Ring
Posts: 247
Registered: ‎07-22-2016
Location: CY
Views: 89
Message 5 of 9

Re: Turbo power charger problem, please help

glad you replied so i update you, the charger worked fine this morning but then won't work again, i realized the buzzing sound is normal
Senior MotoAgent
Senior MotoAgent
Posts: 79
Registered: ‎02-11-2019
Location: PH
Views: 69
Message 6 of 9

Re: Turbo power charger problem, please help

Hi SnoopDoge,

 

Thanks for the update. Have you had a chance to use another TurboPower charger for your device? Kindly check the charging port for any possible bent pins or debris that might have blocked it. Also, please make sure that your phone's software is up to date.

 

Regards,
May
Moto Support

SnoopDoge
Token Ring
Posts: 247
Registered: ‎07-22-2016
Location: CY
Views: 56
Message 7 of 9

Re: Turbo power charger problem, please help

i actually went out and bought Samsung's fast charger and it's working
Senior MotoAgent
Senior MotoAgent
Posts: 79
Registered: ‎02-11-2019
Location: PH
Views: 32
Message 8 of 9

Re: Turbo power charger problem, please help

Hi SnoopDoge,

 

It is good to know that you are able to charge your device now. We still recommend using a Motorola OEM charger to maximize the battery performance of your phone. Let us know if you have other questions.

 

Regards,
May
Moto Support

SnoopDoge
Token Ring
Posts: 247
Registered: ‎07-22-2016
Location: CY
Views: 30
Message 9 of 9

Re: Turbo power charger problem, please help

my battery is not so good now, so i couldn't care less about it now, i'm hoping for the Oreo update to have a fix if it's a software glitch
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