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Sachinkugupta
Paper Tape
Posts: 3
Registered: ‎12-04-2018
Location: IN
Views: 156
Message 1 of 6

Vibration issue in Moto G4 Plus

 My Moto G4 plus stopped vibrating. Have checked all the settings but not successful.

Senior MotoAgent
Senior MotoAgent
Posts: 731
Registered: ‎10-08-2015
Location: IN
Views: 137
Message 2 of 6

Re: Vibration issue in Moto G4 Plus


@Sachinkugupta wrote:

 My Moto G4 plus stopped vibrating. Have checked all the settings but not successful.


Hi Sachinkugupta,

 

Welcome to Forums,

 

Sorry to hear about that, could you please clarify how are you testing this for us to check the same? What do you mean by vibrating stopped? Can you share us few examples or describe the issue in order for us to further investigate the same?

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Sachinkugupta
Paper Tape
Posts: 3
Registered: ‎12-04-2018
Location: IN
Views: 126
Message 3 of 6

Re: Vibration issue in Moto G4 Plus

Fisrt of all thanks for replying. Actually I have "also vibrate on call" function as active in settings. However whenever I received any call but it doesn't vibrate. Even not for messages. Also I have made active "vibrate on tap" in settings but it doesn't vibrate even. Hope this will help in assisting. If any other details are required than please let me know.

Senior MotoAgent
Senior MotoAgent
Posts: 731
Registered: ‎10-08-2015
Location: IN
Views: 103
Message 4 of 6

Re: Vibration issue in Moto G4 Plus


@Sachinkugupta wrote:

Fisrt of all thanks for replying. Actually I have "also vibrate on call" function as active in settings. However whenever I received any call but it doesn't vibrate. Even not for messages. Also I have made active "vibrate on tap" in settings but it doesn't vibrate even. Hope this will help in assisting. If any other details are required than please let me know.


Hi Sachinkugupta,

 

Thanks for the sharing the details,

 

Request you to perform the " External Factory Data Reset" & let us know.

 

Click here for the steps.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Sachinkugupta
Paper Tape
Posts: 3
Registered: ‎12-04-2018
Location: IN
Views: 76
Message 5 of 6

Re: Vibration issue in Moto G4 Plus

I did all the referred steps and did external reset but still the issue is same.
Senior MotoAgent
Senior MotoAgent
Posts: 731
Registered: ‎10-08-2015
Location: IN
Views: 63
Message 6 of 6

Re: Vibration issue in Moto G4 Plus


@Sachinkugupta wrote:
I did all the referred steps and did external reset but still the issue is same.

Hi Sachinkugupta,

 

Thank you for performing the provided troubleshooting steps. Our best advice for this situation is that you submit your device for review and repair at one of our Service Centers so that repair engineer could examine your device and provide a proper resolution. 

 

Click here for the list of Motorola Service Center details in India.

 

Once you click on the above link, type the location name and search for Smartphone Service Centre.

 

We request you to please:

  1. Carry the phone invoice copy along
  2. Take a Backup of your phone data
  3. Call the Service Center before visiting

We appreciate your cooperation and patience.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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