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AJ60110
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Posts: 22
Registered: ‎05-18-2016
Location: US
Views: 269
Message 1 of 5

VoLTE compatable?

Just got a message from Tracfone that I would soon have to upgrade my phone because of VoLTE service. Another site said the Moto G4 was compatable with it. I have no clue what I need to do for this. Can a G4+ work on this? Can I just ignore this and keep using the phone like always? Looking forward to some actual information. Thanks!

Sorry I should have given more info.

Moto G4+ running Android 8.1.0

on Verison CDMA network through Tracfone.

Senior MotoAgent
Senior MotoAgent
Posts: 845
Registered: ‎03-11-2019
Location: US
Views: 203
Message 2 of 5

Re: VoLTE compatable?

Hi AJ60110,

 

Thanks for posting. We are trying to look into this if the Moto G4 Plus can support VoLTE for Tracfone. We'll get back to you once we got an update from our support team. 

 

Best regards,
Zeke
Motorola Support

 

 


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AJ60110
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Posts: 22
Registered: ‎05-18-2016
Location: US
Views: 198
Message 3 of 5

Re: VoLTE compatable?

Thanks Zeke. I appreciate the fast response.
AJ60110
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Posts: 22
Registered: ‎05-18-2016
Location: US
Views: 112
Message 4 of 5

Re: VoLTE compatable?

Any new information?

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Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 41
Message 5 of 5

Re: VoLTE compatable?

Hi AJ60110,

 

Our team is still checking on this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data to make sure of the software. 

See here for the instruction.  Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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