Motorola Community

Moto G PhonesMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 1 of 9

audio video sync issues in my new moto g4 play

2016-12-04, 20:52 PM
I am facing some issue with my new Moto g4 play which I bought just one month ago. The issue is persisting from the start. When I start a video it plays fine for about 2-3 seconds then the video freezes and the audio keeps playing and the time count starts afresh but the audio continues and the video again starts playing when the time is reached where it freezed but now there will be no synchronisation of the audio and the video. The problem is not seen for long when the device is rebooted but then it again starts. When I tried to take help from Motorola chat assistant they asked me to see if the problem persisted in safe mode. But the thing is this problem persists even if I watch videos online. And it starts after a long time of rebooting so I am unable to keep the phone in safe mode for such a long time. Please help me in this regard if anybody knows a solution to this issue.
Reply
Options

3450 Posts

10-05-2016

PH

529 Signins

43762 Page Views

  • Posts: 3450
  • Registered: ‎10-05-2016
  • Location: PH
  • Views: 43762
  • Message 2 of 9

Re: audio video sync issues in my new moto g4 play

2016-12-05, 14:37 PM

wrote:
I am facing some issue with my new Moto g4 play which I bought just one month ago. The issue is persisting from the start. When I start a video it plays fine for about 2-3 seconds then the video freezes and the audio keeps playing and the time count starts afresh but the audio continues and the video again starts playing when the time is reached where it freezed but now there will be no synchronisation of the audio and the video. The problem is not seen for long when the device is rebooted but then it again starts. When I tried to take help from Motorola chat assistant they asked me to see if the problem persisted in safe mode. But the thing is this problem persists even if I watch videos online. And it starts after a long time of rebooting so I am unable to keep the phone in safe mode for such a long time. Please help me in this regard if anybody knows a solution to this issue.

Hi AbhishekAcharya,

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled. Have you tried to reboot the phone? Have you tried to do safe mode? If that didn't work, I suggest doing a factory reset as this may resolve the issue.


Update your profile here

Regards,
Jess
Motorola Support

Reply
Options

11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 3 of 9

Re: audio video sync issues in my new moto g4 play

2016-12-05, 15:13 PM

wrote:
I am facing some issue with my new Moto g4 play which I bought just one month ago. The issue is persisting from the start. When I start a video it plays fine for about 2-3 seconds then the video freezes and the audio keeps playing and the time count starts afresh but the audio continues and the video again starts playing when the time is reached where it freezed but now there will be no synchronisation of the audio and the video. The problem is not seen for long when the device is rebooted but then it again starts. When I tried to take help from Motorola chat assistant they asked me to see if the problem persisted in safe mode. But the thing is this problem persists even if I watch videos online. And it starts after a long time of rebooting so I am unable to keep the phone in safe mode for such a long time. Please help me in this regard if anybody knows a solution to this issue.

As already mentioned it's quite a issue to check the device in safe mode as the problem starts after a very long period and after reboot it works fine for a few hours or sometimes even a day. Yes I've tried rebooting but it's a temporary solution to my findings. And yes I've absolutely no problems if you look into my apps I've updated my profile in here for the same. But there is a problem in there that my device has not been included in the list of mobiles. Also I've given the carrier name that I use in the second sim slot as the carrier in my first slot has not been mentioned there.

Reply

Re: audio video sync issues in my new moto g4 play

2016-12-05, 18:38 PM

Hi AbhishekAcharya,

 

May I know what specific application are you using? Is it happening on all videos you watch? Does it also happens with videos you've taken with your phone?

 

Thanks,

Joy

Motorola Support

Reply
Options

11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 5 of 9

Re: audio video sync issues in my new moto g4 play

2016-12-05, 18:47 PM

Yes it happens with all the videos even with videos taken using the phone camera and on all video players including the inbuilt video player. It also happens with videos played online on YouTube or any other site

Reply
Options

17986 Posts

02-03-2016

US

2256 Signins

54297 Page Views

  • Posts: 17986
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 54297
  • Message 6 of 9

Re: audio video sync issues in my new moto g4 play

2016-12-06, 15:34 PM

wrote:

Yes it happens with all the videos even with videos taken using the phone camera and on all video players including the inbuilt video player. It also happens with videos played online on YouTube or any other site


We think it is an app issue -- there are a lot of app crashes on your phone. 

 

The two that seem to be the biggest problem are Constitution of India and another that is a streaming media channel for watching TV and sports. Can you try running without those two? At the very least I'd try without the TV app since it has the greatest chance of impacting video performance. 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 7 of 9

Re: audio video sync issues in my new moto g4 play

2016-12-07, 9:06 AM
I've uninstalled the app. Will let you know if it works
Reply
Options

29 Posts

08-14-2015

US

39 Signins

534 Page Views

  • Posts: 29
  • Registered: ‎08-14-2015
  • Location: US
  • Views: 534
  • Message 8 of 9

Re: audio video sync issues in my new moto g4 play

2017-01-25, 14:27 PM

Could you resolve this issue?

Reply
Options

11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 9 of 9

Re: audio video sync issues in my new moto g4 play

2017-08-22, 21:38 PM
yes the issue got resolved
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save