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Parent311
Paper Tape
Posts: 2
Registered: ‎12-19-2019
Location: CA
Views: 275
Message 1 of 5

moto g4 digitizer unresponsive

Hi, I have moto G4 XT1601, much loved little phone. Yesterday its touch screen suddenly became unresponsive. Power button and volume buttons work, I can see notifications coming, but the screen is locked and I can't do anything. Tried simple reboot, and phone reset. Battery is fine, but even if I remove the battery and reboot without it with power cable connected, it's the same. There were no recent drops and no water immersion. The phone is a little short on memory for OS. What can I do? Is it the digitizer failure? I think this one can be replaced, but I hope there is some other solution. I have serial and IMEI if needed.

Honda2002
Blue Screen Again
Posts: 2
Registered: ‎12-18-2019
Location: MX
Views: 261
Message 2 of 5

Re: moto g4 digitizer unresponsive


@Parent311 wrote:

Hi, I have moto G4 XT1601, much loved little phone. Yesterday its touch screen suddenly became unresponsive. Power button and volume buttons work, I can see notifications coming, but the screen is locked and I can't do anything. Tried simple reboot, and phone reset. Battery is fine, but even if I remove the battery and reboot without it with power cable connected, it's the same. There were no recent drops and no water immersion. The phone is a little short on memory for OS. What can I do? Is it the digitizer failure? I think this one can be replaced, but I hope there is some other solution. I have serial and IMEI if needed.


990005722306025

Senior MotoAgent
Senior MotoAgent
Posts: 1,035
Registered: ‎04-04-2018
Location: IN
Views: 226
Message 3 of 5

Re: moto g4 digitizer unresponsive


@Parent311 wrote:

Hi, I have moto G4 XT1601, much loved little phone. Yesterday its touch screen suddenly became unresponsive. Power button and volume buttons work, I can see notifications coming, but the screen is locked and I can't do anything. Tried simple reboot, and phone reset. Battery is fine, but even if I remove the battery and reboot without it with power cable connected, it's the same. There were no recent drops and no water immersion. The phone is a little short on memory for OS. What can I do? Is it the digitizer failure? I think this one can be replaced, but I hope there is some other solution. I have serial and IMEI if needed.


Hi Parent311,

 

Sorry to know about this. When you said phone reset, did you mean a Factory Data Reset? Kindly confirm.

 

Regards,

Suman



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Parent311
Paper Tape
Posts: 2
Registered: ‎12-19-2019
Location: CA
Views: 192
Message 4 of 5

Re: moto g4 digitizer unresponsive

Sorry Suman, I didn't try Factory Reset because I needed the data on the phone. I just bought a digitizer with the frame and replaced it. It's not OEM, but seems to work fine.

Senior MotoAgent
Senior MotoAgent
Posts: 1,035
Registered: ‎04-04-2018
Location: IN
Views: 188
Message 5 of 5

Re: moto g4 digitizer unresponsive


@Parent311 wrote:

Sorry Suman, I didn't try Factory Reset because I needed the data on the phone. I just bought a digitizer with the frame and replaced it. It's not OEM, but seems to work fine.


Hi Parent311,

 

Glad to know your device is working fine. Smiley Happy

 

Regards,

Suman



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