Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

11 Posts

05-27-2016

India

23 Signins

107 Page Views

  • Posts: 11
  • Registered: ‎05-27-2016
  • Location: India
  • Views: 107
  • Message 1 of 1376

moto g4 plus charging/not charging issue ("ghost touch")

2016-05-27, 16:31 PM

I have purchased and been using moto g4 plus since 6 days and I have observed and facing an abnormal problem i.e "ghost touch " Whenever I charge the device, during charging the touch does not work, it functions on its own, I am unable to answer the calls, calls get disconnected automatically, when I get a call and try to answer the notifications bar scrolls down from top, it works weird. I had tried with other chargers as well but facing the same problem. Otherwise it works well..but during the course of charging it is weird and touch is out of my control . Kindly request for a quick response. In need of fast answer so as to react quickly as even replacement period left is 1 day. Thank you 

 

  • Edited subject to make it easier to find. - Matt
Reply
Answer
Options

20078 Posts

02-03-2016

United States of America

2565 Signins

64748 Page Views

  • Posts: 20078
  • Registered: ‎02-03-2016
  • Location: United States of America
  • Views: 64748

Re: moto g4 plus charging issue

2016-06-09, 15:06 PM

We are still investigating this, and we don't have a plan yet for a remote fix. So we recommend exchanging or repair at this point if this is causing you a lot of trouble. Sorry for the inconvenience. 

 

UPDATED.

 

We recommend submitting your phone for repair if you are troubled by "ghost touches" when charging. The repair centers are equipped to correct this problem without changing hardware. 

 

If you encounter a repair center that does not know how to fix this issue, please post the location and name of that center and we will reach out to them. Thanks!

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply

Replies(1375)
Options

6055 Posts

02-11-2016

United States of America

3362 Signins

81501 Page Views

  • Posts: 6055
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 81501
  • Message 2 of 1376

Re: moto g4 plus charging issue

2016-05-27, 17:06 PM

wrote:

I have purchased and been using moto g4 plus since 6 days and I have observed and facing an abnormal problem i.e "ghost touch " Whenever I charge the device, during charging the touch does not work, it functions on its own, I am unable to answer the calls, calls get disconnected automatically, when I get a call and try to answer the notifications bar scrolls down from top, it works weird. I had tried with other chargers as well but facing the same problem. Otherwise it works well..but during the course of charging it is weird and touch is out of my control . Kindly request for a quick response. In need of fast answer so as to react quickly as even replacement period left is 1 day. Thank you 


Hello,

 

I'd like to get some information about this scenario. First, can you please update your profile with the IMEI/SN of your device? Second, can you please advise the make and model of the charger you're using? Third, if you know how to use ADB on your computer, can you try running this command and advise of the result? adb shell cat /sys/class/graphics/fb0/panel_supplier

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

11 Posts

05-27-2016

India

23 Signins

107 Page Views

  • Posts: 11
  • Registered: ‎05-27-2016
  • Location: India
  • Views: 107
  • Message 3 of 1376

Re: moto g4 plus charging issue

2016-05-27, 17:43 PM

Thank you for the reply. I have updated my profile with my imei number. Regarding the charger, it is turbo charger supplied with moto g4 plus handset . I have even used tronsmart quick charge 2.0 charger for the purpose of cross -checking .I am sorry , i am not aware of ADB, if you can guide me , i will try .

Reply
Options

6055 Posts

02-11-2016

United States of America

3362 Signins

81501 Page Views

  • Posts: 6055
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 81501
  • Message 4 of 1376

Re: moto g4 plus charging issue

2016-05-27, 18:10 PM

wrote:

Thank you for the reply. I have updated my profile with my imei number. Regarding the charger, it is turbo charger supplied with moto g4 plus handset . I have even used tronsmart quick charge 2.0 charger for the purpose of cross -checking .I am sorry , i am not aware of ADB, if you can guide me , i will try .


Thank you for the quick reply.  No need to worry about the ADB stuff. If my engineers require it, I'll see what I can to do to walk you through it. Let me get all this info over to the engineers and see what they say.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

11 Posts

05-27-2016

India

23 Signins

107 Page Views

  • Posts: 11
  • Registered: ‎05-27-2016
  • Location: India
  • Views: 107
  • Message 5 of 1376

Re: moto g4 plus charging issue

2016-05-27, 18:19 PM
Thank you . i Kindly request you to respond back quickly so that if needed we can replace it immediately as the time left is too less.
Reply
Options

1 Posts

05-28-2016

India

1 Signins

15 Page Views

  • Posts: 1
  • Registered: ‎05-28-2016
  • Location: India
  • Views: 15
  • Message 6 of 1376

Re: moto g4 plus charging issue

2016-05-28, 12:15 PM

I am facing the same problem. What should I do? 

Reply
Options

1 Posts

05-28-2016

India

11 Signins

50 Page Views

  • Posts: 1
  • Registered: ‎05-28-2016
  • Location: India
  • Views: 50
  • Message 7 of 1376

Re: moto g4 plus charging issue

2016-05-28, 14:17 PM

Hi, 

 

Was this issue resolved? I am facing similar problem on my new Moto G4 Plus!

 

Thanks

Reply
Options

1 Posts

05-29-2016

India

6 Signins

71 Page Views

  • Posts: 1
  • Registered: ‎05-29-2016
  • Location: India
  • Views: 71
  • Message 8 of 1376

Re: moto g4 plus charging issue

2016-05-29, 6:28 AM

Hi, I am facing the same weird touch screen issue while charging. Please suggest a remedy ASAP.

 

 

Thanks,

Indranil

Reply
Options

26 Posts

05-29-2016

India

66 Signins

511 Page Views

  • Posts: 26
  • Registered: ‎05-29-2016
  • Location: India
  • Views: 511
  • Message 9 of 1376

Re: moto g4 plus charging issue

2016-05-29, 17:47 PM

Got the phone today..having the same problem..ghost touch when turbo charger provided by moto is connected..

Reply
Options

Re: moto g4 plus charging issue

2016-05-30, 8:26 AM

This problem first came on G2orG3 when updated to MM(Kernel issue), but reverting back to L solved their issue.

But G4 released on MM from factory should've not faced this. I tried and tested it while charging, plugged with other charger, usb, but for my device "Ghost Touch" is absent not even a single issue while using touch. The device gets little warmer though on turbocharger but thats normal.
Now again coming to troubleshooting, I would recommend factory reset with autorestore disabled from recovery(perform backup of data before), and then try to replicate the issue.
@sivatejaswi Running ADB command is pretty easy, and the command provides details about the panel used in your device.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms