cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Tajs
Fanfold Paper
Posts: 3
Registered: ‎06-03-2016
Location: IN
Views: 90,708
Message 31 of 1,288

Re: moto g4 plus charging issue

Hi,,facing the same issue as described before .phone starting to touch automatically on the top left corner of notification.so much worried about that and ..should i go for a replacement ?? Also i attaching my imei number or my phone is ..1st one is -354115072097635

And second one is -354115072097643

Tajs
Fanfold Paper
Posts: 3
Registered: ‎06-03-2016
Location: IN
Views: 90,708
Message 32 of 1,288

Re: moto g4 plus charging issue

Same problem happening with me...
Jeyanh
Blue Screen Again
Posts: 5
Registered: ‎06-01-2016
Location: IN
Views: 90,624
Message 33 of 1,288

Re: moto g4 plus charging issue

Matt,i have updated my profile with my imei number what next.please guide us further.

Asadkhan086
Fanfold Paper
Posts: 9
Registered: ‎06-08-2016
Location: US
Views: 90,578
Message 34 of 1,288

Re: moto g4 plus charging issue

Facing same issue ghost touching.. While charging.,Not everytime but facing.. Is its a hardware prblm or a softwre... Just tell us is it fix in a further update.. So we can wait for a nxt update

Infi_Amit
HDMI
Posts: 150
Registered: ‎05-30-2016
Location: IN
Views: 90,579
Message 35 of 1,288

Re: moto g4 plus charging issue

Sometimes when I am going to click on a button the touch automatically clicks on that button. Just a millisecond before I click on that part.
Infiamit
Asadkhan086
Fanfold Paper
Posts: 9
Registered: ‎06-08-2016
Location: US
Views: 90,575
Message 36 of 1,288

Re: moto g4 plus charging issue

Its happen.. The touch is quite responsive...this is not a issue.. Only single issue i was facing while charging.. Otherwise everything is perfect.. 

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,471
Registered: ‎02-03-2016
Location: US
Views: 92,896
Message 37 of 1,288

Re: moto g4 plus charging issue

We are still investigating this, and we don't have a plan yet for a remote fix. So we recommend exchanging or repair at this point if this is causing you a lot of trouble. Sorry for the inconvenience. 

 

UPDATED.

 

We recommend submitting your phone for repair if you are troubled by "ghost touches" when charging. The repair centers are equipped to correct this problem without changing hardware. 

 

If you encounter a repair center that does not know how to fix this issue, please post the location and name of that center and we will reach out to them. Thanks!

sivatejaswi
Ctrl-Alt-Del
Posts: 10
Registered: ‎05-27-2016
Location: IN
Views: 90,534
Message 38 of 1,288

Re: moto g4 plus charging issue

How can you say like that now?
Is it fun to you just saying exchange or repair the device after these many days , i have even requested to respond immediately as my exchange period will be over but you havent replied.
Regarding the repair , repairing a moto device takes months to get the device back. I have faced it during previous moto devices.


Infi_Amit
HDMI
Posts: 150
Registered: ‎05-30-2016
Location: IN
Views: 90,532
Message 39 of 1,288

Re: moto g4 plus charging issue

Cool Motorola again one more fix. Thanks for this information. .
Infiamit
Infi_Amit
HDMI
Posts: 150
Registered: ‎05-30-2016
Location: IN
Views: 90,532
Message 40 of 1,288

Re: moto g4 plus charging issue

Even there are many guys on twitter who are asking Motorola to return their devices. .

Can't believe this is happening with us. .

Guys lets move on.
Post a thread at xda developers and I bet they will help us within a week. .
Infiamit
Top Kudoed Authors