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johnskoshy
Fanfold Paper
Posts: 3
Registered: ‎10-22-2016
Location: IN
Views: 315
Message 1 of 4

4g data connectivity issue

4g data getting constantly disconnected in my Airtel 4g sim latched to 4g network in Bangalore.after disconnection it will again get connected after 3-4 seconds. This is repeating every 20-30 seconds. Today only I bought the device. is it a software issue or device problem. Should i get it replaced?

johnskoshy
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Posts: 3
Registered: ‎10-22-2016
Location: IN
Views: 251
Message 2 of 4

Re: 4g data connectivity issue

I am constantly facing this issue. I have attached radio logs also.

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 247
Message 3 of 4

Re: 4g data connectivity issue


@johnskoshy wrote:

4g data getting constantly disconnected in my Airtel 4g sim latched to 4g network in Bangalore.after disconnection it will again get connected after 3-4 seconds. This is repeating every 20-30 seconds. Today only I bought the device. is it a software issue or device problem. Should i get it replaced?


Hi johnskoshy,

 

Is your preferred network type set to 4G? Does it happen only to a specific location? I don't think it's an issue to be considered yet, unless we already exhausted all troubleshooting steps.

 

Regards,
Jess
Motorola Support

 

johnskoshy
Fanfold Paper
Posts: 3
Registered: ‎10-22-2016
Location: IN
Views: 242
Message 4 of 4

Re: 4g data connectivity issue

Yes preferred network is set to 4g. Data is working fine. But data is constantly getting disconnected like I mentioned in 1st post. I experienced this issue in different areas of Bangalore. 3g data is working fine. Only with 4g data this issue is happening. This disconnection last only for like 1 or 2 seconds and again data will be working properly. If I am in middle of loading a page or download both is getting failed.

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