Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

14 Posts

04-06-2017

United States of America

18 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 129
  • Message 1 of 867

5 Plus on Verizon - very poor call quality

2017-04-06, 16:50 PM

Received my 5Plus from Amazon a couple of days ago and the only (albeit major) issue is that phone calls are extremely poor to the point that a conversation is impossible.   I have Verizon as my provider.

 

The Verizon SIM was originally used with an Iphone 6, then a Moto G4, and now the G5 Plus.   I had no call issues with either the iPhone 6 and the G4 - same Verizon SIM.

 

Any thoughts/ideas/etc on resolving this will be much appreciated!

 

Reply
Options

1 Posts

04-06-2017

United States of America

1 Signins

7 Page Views

  • Posts: 1
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 7
  • Message 2 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 17:57 PM

I have the same issue, but my sim card was a brand new sim card as I had to swap for a micro sim.

Reply
Options

42 Posts

04-06-2017

United States of America

93 Signins

670 Page Views

  • Posts: 42
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 670
  • Message 3 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:14 PM

Try turning off "Enhanced LTE" under Settings>Wireless & Networks more>Cellular Networks> ... let me know if that helps.

Reply
Options

14 Posts

04-06-2017

United States of America

18 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 129
  • Message 4 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:23 PM

Hi,  I turned off Enhanced LTE but the call quality didn't improve any.

Reply
Options

42 Posts

04-06-2017

United States of America

93 Signins

670 Page Views

  • Posts: 42
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 670
  • Message 5 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:25 PM

must be a different issue than mine.

Reply
Options

14 Posts

04-06-2017

United States of America

18 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 129
  • Message 6 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:27 PM

Thanks though.   Hopefully there'll be an easy solution to this.   Apart from that issue, the phone is pretty good ... and for the price paid, it's a really great deal.

Reply
Options

1325 Posts

01-16-2017

Philippines

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: Philippines
  • Views: 37025
  • Message 7 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:36 PM

wrote:

Received my 5Plus from Amazon a couple of days ago and the only (albeit major) issue is that phone calls are extremely poor to the point that a conversation is impossible.   I have Verizon as my provider.

 

The Verizon SIM was originally used with an Iphone 6, then a Moto G4, and now the G5 Plus.   I had no call issues with either the iPhone 6 and the G4 - same Verizon SIM.

 

Any thoughts/ideas/etc on resolving this will be much appreciated!

 


Hi glidefloss,

 

 

Does it happen in a specific location? Have you checked if you have enough signal strength to make or receive a call? 

 

 

Regards,
Anne
Motorola Support

Reply
Options

14 Posts

04-06-2017

United States of America

18 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 129
  • Message 8 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:40 PM

Hi Anne, it happens all the time - receiving and placing calls, regardless of signal strength.

 

I've tried Skype on it and it works great - on both wifi and cell network.

 

Reply
Options

1325 Posts

01-16-2017

Philippines

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: Philippines
  • Views: 37025
  • Message 9 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:44 PM

wrote:

Hi Anne, it happens all the time - receiving and placing calls, regardless of signal strength.

 

I've tried Skype on it and it works great - on both wifi and cell network.

 


Hi glidefloss,

 

So it works when you`re using 3rd party apps. Have you reached out to your provider regarding this concern?

 

 

 

-Anne

Reply
Options

14 Posts

04-06-2017

United States of America

18 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎04-06-2017
  • Location: United States of America
  • Views: 129
  • Message 10 of 867

Re: 5 Plus on Verizon - very poor call quality

2017-04-06, 18:48 PM

Hi Anne, no I haven't reached out to Verizon yet.   I can switch the SIM card back to my Moto G4 and to my iPhone6 and both can make/receive clear calls.   So the problem seems specific to the G5 Plus.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms