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521 Posts

12-29-2013

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 13:58 PM

wrote:

Has anyone gotten the Volte update if you were on the May 2017 security patch?


Yes. I know for sure since the phone is so new (2-3weeks?) The May update was offered as soon as it was activated, and I know I installed it.

 

As far as I can tell everone that has the latest update had the one from May.

 

 

 

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29 Posts

05-18-2016

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 14:11 PM

STdog did your security date go back to March 2017?

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5564 Posts

02-11-2016

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 14:22 PM

Hello everyone, 

 

Thank you to everyone who has gotten the update and has provided feedback. So it looks like we have some confusion and I'd like to provide some feedback. If you had your VZW SIM out of your phone and somehow got the Security patch in June (May security update) then sadly your device will have to wait for the next round of updates. We didn't push the May security update to devices that had an active VZW SIM installed. That being said you'll still get the update but it's likely going to be at least a couple weeks away (hopefully sooner). I know it's not the best scenario, but I wanted to at least give you guys some more information. 

 

-Tom



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29 Posts

05-18-2016

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 14:30 PM

Thanks for clarifying, I was wondering why security patch would go from May to March. Hope this update is pushed sooner than later.

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32 Posts

03-11-2016

United States of America

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 14:42 PM
I never took out my VZW SIM, and I see my phone shows the Android security patch level it says: May 1, 2017. Is this the May security patch? I got an update in July also, and btw, I am an Amazon (with ads) phone.
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5 Posts

08-15-2017

United States of America

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 15:02 PM

So I ordered the phone last week from Motorola, and it'll be coming in this week - What's the best way to update the phone to have the latest fix for Verizon VoLTE/Choppy calls? I don't have a VZW SIM yet. So everything will be fresh. Is it best to update anything prior to putting the SIM in? Or should I get my VZW SIM, then update everything? Any tips? What version/build#'s should I have? Would be great to have this cleared up for newcomers.

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24 Posts

01-05-2012

United States of America

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 15:16 PM

You can wait for the OTA or head over to XDA-Developers.com and download it and flash it as long as you have the stock recoveries etc...

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37 Posts

07-19-2017

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 15:16 PM

Sounds like if you want the vzw specific update your best bet is to not accept any updates or check for updates until you put your vzw sim in the phone.

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26 Posts

07-15-2017

United States of America

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 15:19 PM

This phone is a geographical phenomenon, 2 weeks from everywhere!

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24 Posts

01-05-2012

United States of America

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Re: 5 Plus on Verizon - very poor call quality

2017-08-21, 15:22 PM
I will say that I had my Verizon SIM in before I powered on the phone. I was prompted for two smallish updates in the first two days and then a few days later I got the VoLTE patch later in the day. Didn't think about the SIM timing coming into play.
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