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rahulrajan
Blue Screen Again
Posts: 2
Registered: ‎10-01-2018
Location: IN
Views: 1,064
Message 1 of 11

Android Oreo update notification vanished.

I received the Android update notification a day before yesterday and decided not to update then because I was on mobile data.

Once reached home and connected to WiFi and tried to update from settings > about phone > system updates, the service says system is up to date.

IS THERE ANYONE FACING THE SAME ISSUE.

 

I have tried :

1. Restarting in safe mode.

2. Clearing cache and force stop Moto update services.

3. Clearing cache, data and force stoping Google Services Framework.

4. Typing *#*#checkin#*#* , by replacing number for the characters from keypad.

 

If there is any suggestion or tips please do share.

Guest09876
Blue Screen Again
Posts: 2
Registered: ‎10-01-2018
Location: IN
Views: 1,000
Message 2 of 11

Re: Android Oreo update notification vanished.

The same thing happened to me. I emailed them but there is no response. 

Goyal
Serial Port
Posts: 15
Registered: ‎10-02-2018
Location: IN
Views: 872
Message 3 of 11

Re: Android Oreo update notification vanished.

Same happened with my friend with Moto g5 plus ,I have Moto g5 and I didn't get any updates till now,what are u doing motorola

RishabhVashisht
Paper Tape
Posts: 2
Registered: ‎10-02-2018
Location: IN
Views: 733
Message 4 of 11

Re: Android Oreo update notification vanished.

I have MOTO G5 plus, Same thing happened with me, waited for the oreo update for a year and finally when it came it got disappered in a day. Really very disappointed with Lenovo. 

RishabhVashisht
Paper Tape
Posts: 2
Registered: ‎10-02-2018
Location: IN
Views: 729
Message 5 of 11

Re: Android Oreo update notification vanished.

Have you recieved it now?
Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 640
Message 6 of 11

Re: Android Oreo update notification vanished.

Hello guys,

 

We're looking into this. We've seen other reports that re-notifications are not coming in the expected timeframe. 

 

Please update your profile with current phone, carrier and IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

rahulrajan
Blue Screen Again
Posts: 2
Registered: ‎10-01-2018
Location: IN
Views: 616
Message 7 of 11

Re: Android Oreo update notification vanished.

I have updated IMEI number in profile.

But what must be the reason that the notification vanished after all.

Guest09876
Blue Screen Again
Posts: 2
Registered: ‎10-01-2018
Location: IN
Views: 609
Message 8 of 11

Re: Android Oreo update notification vanished.

I have updated my profile. Please sort this out and let me know why this happened. 

Jahnavirasaili
What's DOS?
Posts: 1
Registered: ‎12-16-2018
Location: IN
Views: 262
Message 9 of 11

Re: Android Oreo update notification vanished.

I have the update and I continue with everything but the progress doesn't show in notifications and 2 times the update cancelled on it's own and now for the third time I have commenced it again but again now progress bar in notifications yet but in settings it's says that update is being downloaded and I will be notified when complete

I don't know y is this happening?

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 209
Message 10 of 11

Re: Android Oreo update notification vanished.


@Jahnavirasaili wrote:

I have the update and I continue with everything but the progress doesn't show in notifications and 2 times the update cancelled on it's own and now for the third time I have commenced it again but again now progress bar in notifications yet but in settings it's says that update is being downloaded and I will be notified when complete

I don't know y is this happening?


Please update your profile with the IMEI number of your phone as well as your carrier. This will help us investigate. If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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