cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Elingo12
What's DOS?
Posts: 2
Registered: ‎12-04-2018
Location: US
Views: 150
Message 1 of 4

Automatically goes silent

For no reason my g5+ goes into silent. It won't let me turn the volume up and automatically goes right back to do not disturb. 

Senior MotoAgent
Senior MotoAgent
Posts: 716
Registered: ‎10-08-2015
Location: IN
Views: 121
Message 2 of 4

Re: Automatically goes silent


@Elingo12 wrote:

For no reason my g5+ goes into silent. It won't let me turn the volume up and automatically goes right back to do not disturb. 


Hi Elingo12,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. Request you to check the "Automatic rules" which is at Do not disturb preferences.

 

Pull down the notification bar>> tap on below arrow down "Do not disturb" icon >> More Settings>>"Automatic rules">>Delete the all bin icons>> Reboot the device.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Elingo12
What's DOS?
Posts: 2
Registered: ‎12-04-2018
Location: US
Views: 52
Message 3 of 4

Re: Automatically goes silent

Hi, I already had no rules - there was nothing to delete. Please advise.

Senior MotoAgent
Senior MotoAgent
Posts: 716
Registered: ‎10-08-2015
Location: IN
Views: 30
Message 4 of 4

Re: Automatically goes silent


@Elingo12 wrote:

Hi, I already had no rules - there was nothing to delete. Please advise.


Hi Elingo12,

 

Thank you for checking the provided checkpoints. 

 

Please check, if you using any "Back panel cover" which is pressing the Volume button that could be the issue. If you are not using any "Back panel cover" then perform the Factory Data Reset and let us know. (Please take data backup of your device)

 

Click here for the Factory Data Reset steps.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Top Kudoed Authors