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1 Posts

10-19-2018

United States of America

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  • Message 11 of 317

Re: Battery Life problem after update

2018-10-19, 15:45 PM

Battery life terrible now, after August security patch - used to be one of the best things about this phone! (Haven't noticed running hot so much, as others have mentioned.)

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1 Posts

01-21-2016

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  • Message 12 of 317

Re: Moto g5 plus problem after Oreo update

2018-10-19, 17:13 PM

Even i have the same probkem. Even my phone is also lagging alot.

 

Motorola please fix yhis issue. 

 

A long wait for oreo update and what we get is .......... 

 

I did not expect this.

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4 Posts

10-20-2018

United States of America

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  • Message 13 of 317

Re: Battery Life problem after update

2018-10-20, 14:14 PM

Same here. Battery started draining and running warm after last update. Please fix this!!

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12 Posts

04-23-2018

United States of America

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  • Message 14 of 317

Re: Battery Life problem after update

2018-10-20, 15:21 PM

There are lots of discussions starting in the last 48 hours on this blog about this problem... So it appears to be a widespread problem.  

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Moto-g5-plus-problem-after-Oreo-update/m-p/4220750
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Battery-Life-problem-after-update/td-p/4242268
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Moto-G5-overheating-and-battery-draining-while-afk/td-p/4242686
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Battery-Life-problem-after-update/td-p/4242268

 

I've called Motorola Customer Service several times over the last 48 hours and can't get their attention.... just of alot of I'm sorry's.   I was told by Customer Service that they cannot back-out the update...  I'm guessing that's a canned statement;  I have a hard time believing they can''t back it out or provide instructions for backing it out.  

 

I was told the only solution is to send them my phone (still under warranty) and they will send me a refurbed phone.  Not acceptable to  me. Has anyone found a way to deal with this?  

 

If not I think customers need to start hounding motorola "in mass": 

Suggestions:

1) Email their executive complaint person at:  ceomoto@motorola.com

2) If you have a local news station that researches unresolved consumer complaints, call them.  

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4 Posts

10-19-2018

United States of America

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  • Message 15 of 317

Re: Battery Life problem after update

2018-10-20, 17:28 PM
I did a wipe on the partition cache (google it for instructions). Problem solved!
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11 Posts

10-18-2018

United States of America

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  • Message 16 of 317

Re: Battery Life problem after update

2018-10-20, 17:47 PM

I just did that. Waiting to see if it helps. Right now I am charging for the 3rd time today.

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35 Posts

08-28-2014

United States of America

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  • Message 17 of 317

Re: Battery Life problem after update

2018-10-20, 19:10 PM
@Jonnienashivlle I just did this myself, and hoping for the same thing. Here is link on how to do this for everyone else who wants it. Note: it's say 4th gen MotoG but works for G5
https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/111301/p/30,6720,9686
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35 Posts

08-28-2014

United States of America

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  • Message 18 of 317

Re: Battery Life problem after update

2018-10-20, 19:26 PM

@Jonnienashville I've done it twice myself, but the first time did not work, nor the 2nd time so far, CPU X says my phone is running 33C(92F) on boot, but feels warmer even with my case off(I use a wallet case). Going to put on charge at 88% battery left, and see what happens.

Edit: to be noted My partition wipe took less then 30sec both times, so don't know if that has anything to do with it. 

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35 Posts

08-28-2014

United States of America

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  • Message 19 of 317

Re: Battery Life problem after update

2018-10-20, 19:27 PM
@mkyseth not working for me so far, and as my other comment stated done it twice already.
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11 Posts

10-18-2018

United States of America

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  • Message 20 of 317

Re: Battery Life problem after update

2018-10-20, 21:42 PM

Didn't help mine as far as battery drain. Was fully charged 3 hrs ago. Haven't used it all and I'm down to 40 %. It's also very warm.

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