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KyleL
Paper Tape
Posts: 7
Registered: ‎10-20-2018
Location: US
Views: 957
Message 31 of 248

Re: Battery Life problem after update

I'm having the same problem. It's the direct result of the August 2018 update; been using the phone for a year, no problems of any kind before now. The phone is clearly running hot, so it's not a question of misreporting the battery charge.

 

I tried removing Outlook; no change.

 

I tried clearing the cache, as described here:

 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Moto-G5-Plus-Fast-Battery-Drain-Extreme-Heating-Sl...

 

After clearing the cache and restarting the battery drain would be normal for a few hours, but the problem would always come back. Here is one screenshot showing the behavior. I used to get 5-6 days on a charge, this is very disappointing.

 

 

mmaki
What's DOS?
Posts: 1
Registered: ‎10-20-2018
Location: US
Views: 1,140
Message 32 of 248

Re: Battery Life problem after update

I had the same problem after the update on Oct 18. I ended up doing a Factory Data Reset and it solved the problem. It's a PIA. My battery now indicates 3 days of use. It was reporting about 7 hours use with full charge before reset.I previously tried clearing the cache but it did not help. 

Screenshot_20181020-212611.png

MasterTito
Fanfold Paper
Posts: 8
Registered: ‎09-24-2018
Location: IN
Views: 1,120
Message 33 of 248

Re: Battery Life problem after update

In my feeling, all complaints will reach black hole, because they lack specialist manpower to solve this problem. My G5+ was giving around 24hrs backup up to 3% charge, which has now reduced to 10-14 hrs after about 1-1/2 years. Comparatively, my other G5s+ , bought about  6 month back is giving a surprising 5-6 days battery life, even after keeping Wi-Fi open 24 hrs a day. Definitely, Moto tech. team have not found any clues in solving low battery+heating issues of G5+. Till date I have resisted installing Oreo in g5+ & undecided what to do in future because so many forum friends complained many problems after update & specifically August 2018 security patch. Incidentally, Moto service center will charge INR 236.00( inc. GST) for inspection if u go to them after experiencing problem developed after update. It is clear that Moto has now chosen suicidal path with no cure in distant future.

Dk9211
Blue Screen Again
Posts: 4
Registered: ‎08-01-2018
Location: IN
Views: 1,114
Message 34 of 248

Re: Battery life has shrunk drastically

I am an Indian, I have so far only July update and no update has yet been received.
Dkray
walkadog
Paper Tape
Posts: 4
Registered: ‎10-20-2018
Location: US
Views: 1,099
Message 35 of 248

Re: Battery Life problem after update

The following steps seem to have worked for me. After I did this the phone ran fine (no excessive battery drain) all yesterday and is continuing fine today. I got these steps from a reddit user:

 

Boot into safe mode.

1.Uninstall all Google Play services updates (disable google play services - replace with factory version) (you may have to take Google Play/etc. off your device administrators list).

2.Open the google play store to let that fetch and install the newest update of google play services.

3.Restart to exit safe mode.

 

Ian416TO
Ctrl-Alt-Del
Posts: 6
Registered: ‎10-20-2018
Location: CA
Views: 1,076
Message 36 of 248

Re: Battery life has shrunk drastically

Just did my second 0 to 100 charge. Left it off and unplugged overnight .Just turned it on and the battery indicator says I have 1 hr and 55 minutes left. How did it go from a phone that could go all day to a phone that wouldn't survive the commute downtown overnight? 

Ian416TO
Ctrl-Alt-Del
Posts: 6
Registered: ‎10-20-2018
Location: CA
Views: 1,047
Message 37 of 248

Re: Battery life has shrunk drastically

This is what I am facing. Phone was at 100% less than 2 hrs ago. 

Hamitime
Paper Tape
Posts: 4
Registered: ‎10-21-2018
Location: US
Views: 1,048
Message 38 of 248

Re: Battery Life problem after update

Clearing the cache solved my G5 plus battery drain and running hot issues.

kinryuu
Fanfold Paper
Posts: 6
Registered: ‎08-16-2014
Location: US
Views: 1,038
Message 39 of 248

Re: Battery Life problem after update

Well, much as I hate to admit it, mine does seem to be getting more back to normal. It was still draining fast yesterday even after clearing partition cache, but this morning, it seems to be back to at least closer to normal life. 

yayakc
Paper Tape
Posts: 12
Registered: ‎04-23-2018
Location: US
Views: 1,021
Message 40 of 248

Re: Battery Life problem after update

My phone is back to normal today.  3 days later.  I find it interesting that on another discussion line on this blog  a Moto Tech/Rep said to just wait a few days for things to settle down.  Why doesn't Motorola tell you that to begin with.  They monitored my phone, supposedly, and said their was nothing they could do to fix the problem.  Really...   Moto would be in alot better positon with customers if they were just up front.  I wouldn't have been happy about it, but I wouldn't have spent SOOOOOOOOOOOOO MUCH TIME trying to figure out what was wrong and what I needed to do.  

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