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steved999
Punch Card
Posts: 10
Registered: ‎12-11-2018
Location: US
Views: 341
Message 41 of 45

Re: Charging and battery issue

Still having the charging issue and have uploaded another bug report.  Here are some samples I copied from that report that seem to be related.  Attached is a portion of the file showing only lines that contain the word "battery".

 

<3>[449569.103211,7] qpnp-smbcharger qpnp-smbcharger-17: Normal Charger Detected!
...
<3>[449572.406211,4] qpnp-smbcharger qpnp-smbcharger-17: Turbo Charger Detected!
...
<12>[449653.219441,5] healthd: battery l=48 v=3826 t=31.5 h=2 st=4 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=a
<3>[449663.234074,6] qpnp-smbcharger qpnp-smbcharger-17: AICL Stuck, Re-run APSD
<6>[449663.234129,6] qpnp-smbcharger qpnp-smbcharger-17: Start APSD Rerun!
<6>[449663.234165,6] msm-dwc3 7000000.ssusb: Avail curr from USB = 0
<12>[449663.256178,2] healthd: battery l=48 v=3826 t=31.5 h=2 st=4 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=
...
<6>[449663.557717,6] mdss_dsi_panel_on[0]-. Pwr_mode(0x0A) = 0x9c
<6>[449663.574927,6] synaptics_dsx_sensor_state: state change SUSPEND -> ACTIVE
<3>[449663.587380,7] qpnp-smbcharger qpnp-smbcharger-17: Normal Charger Detected!
<12>[449663.588556,0] healthd: battery l=48 v=3826 t=31.5 h=2 st=3 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=
...
04-01 21:26:46.060  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3832832, POWER_SUPPLY_CHARGE_RATE=None, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=51879, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=327, SEQNUM=3354337, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Discharging, POWER_SUPPLY_CHARGE_COUNTER=1573135, POWER_SUPPLY_CAPACITY=49, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:37.650  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3827492, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=37383, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=307, SEQNUM=3354388, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Discharging, POWER_SUPPLY_CHARGE_COUNTER=1554439, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:38.461  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3779122, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=292509, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=307, SEQNUM=3354389, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Charging, POWER_SUPPLY_CHARGE_COUNTER=1553648, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:04.226 10188 15180 15180 I com.penthera.virtuososdk.monitor.BatteryMonitor: + Battery info level (48) status (2) plugged (1)
04-01 21:41:04.226 10188 15180 15180 D com.penthera.virtuososdk.monitor.BatteryMonitor: Handling BATTERY_STATUS_NOT_CHARGING and BATTERY_STATUS_DISCHARGING
04-01 21:41:04.227 10188 15180 15180 D com.penthera.virtuososdk.VirtuosoService: sending onBatteryLevelChanged to downloader
...
04-01 21:41:04.272 10188 15180 15180 D com.penthera.virtuososdk.monitor.BatteryMonitor: - Battery info charging (true) level (47) status (4) plugged (1)
...
04-01 21:41:07.269  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3825966, POWER_SUPPLY_CHARGE_RATE=Turbo, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=41503, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=312, SEQNUM=3354381, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Not charging, POWER_SUPPLY_CHARGE_COUNTER=1554794, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}

steved999
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Posts: 10
Registered: ‎12-11-2018
Location: US
Views: 152
Message 42 of 45

Re: Charging and battery issue

This issue is still ongoing for me.  I will be posting a link to another set of logs for Rich in a private message.  Can someone please take a closer look at this?

 

nevaeva
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Posts: 2
Registered: ‎06-06-2019
Location: AU
Views: 103
Message 43 of 45

Re: Charging and battery issue

Have there been any updates on this issue from Motorola support? I have the same problem with my Moto G5 Plus.

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Ajith98
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Posts: 3
Registered: ‎06-05-2019
Location: IN
Views: 249
Message 44 of 45

Severe charging issues

Hi,

 I am complaining about this issue for the third time, my phone Moto g5s plus is getting charged in 15-20 min,but actually this phone must get fully charged in 90 min(approx).I tried calibrating my ohone I also tried wiping my cache partition also but I didn't get my problem solved. I got a bug Message,I am expecting a final solution for this problem.

 

 

nevaeva
Paper Tape
Posts: 2
Registered: ‎06-06-2019
Location: AU
Views: 56
Message 45 of 45

Re: Charging and battery issue


@Agent_Rich wrote:

Hi steved999,

 

Thank you Steve. I'll report this to my team. We'll check this and will let you know if we need further information and/or if we have an update. 

 

Best regards,
Rich
Motorola-Lenovo Support


Agent_Rich, have there been any updates on this issue from Motorola support? I have the same problem with my Moto G5 Plus.

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