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12 Posts

12-11-2018

US

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  • Message 41 of 48

Re: Charging and battery issue

2019-04-02, 20:54 PM

Still having the charging issue and have uploaded another bug report.  Here are some samples I copied from that report that seem to be related.  Attached is a portion of the file showing only lines that contain the word "battery".

 

<3>[449569.103211,7] qpnp-smbcharger qpnp-smbcharger-17: Normal Charger Detected!
...
<3>[449572.406211,4] qpnp-smbcharger qpnp-smbcharger-17: Turbo Charger Detected!
...
<12>[449653.219441,5] healthd: battery l=48 v=3826 t=31.5 h=2 st=4 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=a
<3>[449663.234074,6] qpnp-smbcharger qpnp-smbcharger-17: AICL Stuck, Re-run APSD
<6>[449663.234129,6] qpnp-smbcharger qpnp-smbcharger-17: Start APSD Rerun!
<6>[449663.234165,6] msm-dwc3 7000000.ssusb: Avail curr from USB = 0
<12>[449663.256178,2] healthd: battery l=48 v=3826 t=31.5 h=2 st=4 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=
...
<6>[449663.557717,6] mdss_dsi_panel_on[0]-. Pwr_mode(0x0A) = 0x9c
<6>[449663.574927,6] synaptics_dsx_sensor_state: state change SUSPEND -> ACTIVE
<3>[449663.587380,7] qpnp-smbcharger qpnp-smbcharger-17: Normal Charger Detected!
<12>[449663.588556,0] healthd: battery l=48 v=3826 t=31.5 h=2 st=3 c=47 fc=2798000 cc=0 ml=-1 mst=1 mf=0 mt=0 mps=0 chg=
...
04-01 21:26:46.060  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3832832, POWER_SUPPLY_CHARGE_RATE=None, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=51879, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=327, SEQNUM=3354337, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Discharging, POWER_SUPPLY_CHARGE_COUNTER=1573135, POWER_SUPPLY_CAPACITY=49, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:37.650  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3827492, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=37383, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=307, SEQNUM=3354388, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Discharging, POWER_SUPPLY_CHARGE_COUNTER=1554439, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:38.461  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3779122, POWER_SUPPLY_CHARGE_RATE=Normal, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=292509, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=307, SEQNUM=3354389, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Charging, POWER_SUPPLY_CHARGE_COUNTER=1553648, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}
...
04-01 21:41:04.226 10188 15180 15180 I com.penthera.virtuososdk.monitor.BatteryMonitor: + Battery info level (48) status (2) plugged (1)
04-01 21:41:04.226 10188 15180 15180 D com.penthera.virtuososdk.monitor.BatteryMonitor: Handling BATTERY_STATUS_NOT_CHARGING and BATTERY_STATUS_DISCHARGING
04-01 21:41:04.227 10188 15180 15180 D com.penthera.virtuososdk.VirtuosoService: sending onBatteryLevelChanged to downloader
...
04-01 21:41:04.272 10188 15180 15180 D com.penthera.virtuososdk.monitor.BatteryMonitor: - Battery info charging (true) level (47) status (4) plugged (1)
...
04-01 21:41:07.269  1000  1605  2055 D BatteryService: uevent={POWER_SUPPLY_VOLTAGE_NOW=3825966, POWER_SUPPLY_CHARGE_RATE=Turbo, POWER_SUPPLY_HEALTH=Good, POWER_SUPPLY_CURRENT_NOW=41503, POWER_SUPPLY_PRESENT=1, SUBSYSTEM=power_supply, POWER_SUPPLY_TEMP=312, SEQNUM=3354381, ACTION=change, POWER_SUPPLY_NAME=battery, POWER_SUPPLY_STATUS=Not charging, POWER_SUPPLY_CHARGE_COUNTER=1554794, POWER_SUPPLY_CAPACITY=47, DEVPATH=/devices/soc/qpnp-smbcharger-17/power_supply/battery}

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12 Posts

12-11-2018

US

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  • Posts: 12
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  • Message 42 of 48

Re: Charging and battery issue

2019-05-29, 19:17 PM

This issue is still ongoing for me.  I will be posting a link to another set of logs for Rich in a private message.  Can someone please take a closer look at this?

 

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2 Posts

06-06-2019

AU

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  • Message 43 of 48

Re: Charging and battery issue

2019-06-06, 17:40 PM

Have there been any updates on this issue from Motorola support? I have the same problem with my Moto G5 Plus.

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4 Posts

06-05-2019

IN

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  • Message 44 of 48

Severe charging issues

2019-06-11, 14:07 PM

Hi,

 I am complaining about this issue for the third time, my phone Moto g5s plus is getting charged in 15-20 min,but actually this phone must get fully charged in 90 min(approx).I tried calibrating my ohone I also tried wiping my cache partition also but I didn't get my problem solved. I got a bug Message,I am expecting a final solution for this problem.

 

 

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2 Posts

06-06-2019

AU

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  • Message 45 of 48

Re: Charging and battery issue

2019-06-12, 16:20 PM

 wrote:

Hi steved999,

 

Thank you Steve. I'll report this to my team. We'll check this and will let you know if we need further information and/or if we have an update. 

 

Best regards,
Rich
Motorola-Lenovo Support


Agent_Rich, have there been any updates on this issue from Motorola support? I have the same problem with my Moto G5 Plus.

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2 Posts

05-24-2020

BG

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  • Message 46 of 48

Re:Charging and battery issue

2020-05-24, 9:08 AM
Hi, Any issue with this problem? My wife phone is G5s and have same problem. May be this is the way of Lenovo to force us to buy new mobile. If yes I am not sure to be good idea to bi from same manufacturer. Regards
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2619 Posts

04-04-2018

IN

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  • Message 47 of 48

Re:Charging and battery issue

2020-05-26, 10:24 AM

@ kebibg wrote:
 

Hi,Any issue with this problem? My wife phone is G5s and have same problem.May be this is the way of Lenovo to force us to buy new mobile. If yes I am not sure to be good idea to bi from same manufacturer.Regards

 

Hi,

 

Sorry to know about this. May I know when did it start? Have you tried any troubleshooting steps? Are you using the original charger that came with the box? 

 

I would suggest you check your device in Safe Mode and let me know how it goes. 

 

Regards,

Suman



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2 Posts

05-24-2020

BG

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  • Message 48 of 48

Re:Charging and battery issue

2020-08-18, 6:46 AM

Hi,

Sorry for late answer but the issue are persist.

I have a mobile phone repair service center from 1996 y.

For me this is hardware problem  not software.

Bad news is this problem come after warranty.

What i check.

  1. Restore phone to factory ( full )
  2. Try without install anything in him(no google account set)
  3. Take and try with various cables (thin, fat, flat, short, long)
  4. Take and try with various adapter(chargers working fine on another device Pixel 3XL)
  5. Try to charge in switched off state (battery calibration)
  6. Try all up 1-5 situation in SAFE MODE

 

After all these test the result is the same:

With normal charging adapter phone frequently write "Charging rapidly" but battery % go down!

With turbo charging adapter phone write on the display "TurboPower Connected" and charge very fast (the handy go to high temperature around 40 degree) .

 

This phone moto G5s have this charging issue more than 5 months .

Another my Moto Z2 Play have same issue from 1 month. All phoes use same adapters and cables.

All tests are made with moto Z2Play too. No problem with bad or dirty charging port. Checked ( resoldered on two pieces) and changed on a 5GS piece.

 

If you have any solution different from all above in this tread please provide it, if not i will throw them in the bucket and forget that this brand exists.

 

Best Regards (at now) :)

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