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CM4
Punch Card
Posts: 37
Registered: ‎04-27-2017
Location: IN
Views: 1,781
Message 1 of 13

Contacts getting clearing everyday from default dialer app

Contacs getting clearing everyday from default dialer app on moto g5 plus since last week. This is serious issue we are facing. please fix this problem Asap.

Senior MotoAgent
Senior MotoAgent
Posts: 5,752
Registered: ‎12-04-2017
Location: IN
Views: 1,725
Message 2 of 13

Re: Contacts getting clearing everyday from default dialer app

Hi CM4,

 

Thanks for reporting, we have seen few reports on this and we are activily working on this. Will keep you posted once we here back from our team. 

 

In the meantime, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

CM4
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Posts: 37
Registered: ‎04-27-2017
Location: IN
Views: 1,690
Message 3 of 13

Re: Contacts getting clearing everyday from default dialer app

Thanks for the response.
Madkopite
Paper Tape
Posts: 1
Registered: ‎05-20-2019
Location: GB
Views: 1,284
Message 4 of 13

Re: Contacts getting clearing everyday from default dialer app

I have a Moto G5 Dual SIM and have exactly rthe same issue.  Please keep me updated as to how to fix/when this is resolved

BhaskarPal
Paper Tape
Posts: 1
Registered: ‎05-21-2019
Location: IN
Views: 1,180
Message 5 of 13

Re: Contacts getting clearing everyday from default dialer app

I am also facing same problem. I am using Moto G5s Plus.
FoodViking
What's DOS?
Posts: 1
Registered: ‎05-21-2019
Location: US
Views: 1,156
Message 6 of 13

Re: Contacts getting clearing everyday from default dialer app

Yep.  Me too.  My Fave Phone Contacts delete every night.  I called my carrier and they said to reset network settings - which, unfortunately, I did, and lost all my wifi passwords.  Issue still happening. WHEN will there be a fix for this???  Don't you guys actually test updates before pushing them out?? This is unacceptable on two levels.  One, because it happened in the first place, and two, becuase of the lag time in providing a solution.

MrK4
What's DOS?
Posts: 2
Registered: ‎05-29-2019
Location: US
Views: 878
Message 7 of 13

Re: Contacts getting clearing everyday from default dialer app

Same problem here.  Any word on a solution? 

rsscmh
Ctrl-Alt-Del
Posts: 16
Registered: ‎04-19-2016
Location: US
Views: 799
Message 8 of 13

Re: Contacts getting clearing everyday from default dialer app

I too have been suffering from this issue, an it seemed to start in the middle of May. I have owned G5 for a couple of years, but it never happened before May 2019.  Was there a system update in May that triggered this issue?

mrajtrivedi
What's DOS?
Posts: 1
Registered: ‎06-16-2019
Location: IN
Views: 470
Message 9 of 13

Re: Contacts getting clearing everyday from default dialer app

Same issue with me from last month in my motog5plus please resolve my problem

saratchandra3
Paper Tape
Posts: 2
Registered: ‎07-11-2019
Location: IN
Views: 117
Message 10 of 13

Re: Contacts getting clearing everyday from default dialer app

I am also facing same problem. Did we able to find a solution for it ? or it is still need to be fixed ? 

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