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7 Posts

08-17-2017

Germany

11 Signins

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  • Posts: 7
  • Registered: ‎08-17-2017
  • Location: Germany
  • Views: 106
  • Message 1 of 2

Custom ringtone gets cut off after a couple of seconds

2017-09-25, 6:39 AM

Hey,

 

I was setting custom songs as ringtone but I noticed that they always get cut off short.

When I play the tracks on the phone it plays normally, but as ringtone they just cut off after some seconds and then silence until I pick up.

 

I have no clue whats going on. Information on this would be appreciated.

 

Thanks,

Eve

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53 Posts

03-22-2017

India

160 Signins

1825 Page Views

  • Posts: 53
  • Registered: ‎03-22-2017
  • Location: India
  • Views: 1825
  • Message 2 of 2

Re: Custom ringtone gets cut off after a couple of seconds.

2017-09-25, 15:43 PM

I checked the custom ringtones on my phone and didn't notice this issue.

 

Make sure you set the entire ringtone file as the phone's ringtone through as per this procedure: 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Adding-Ringtones-to-Moto-G5-Plus

(Instead of,say, setting it through a app)

 

And also, try using only MP3 format of your ringtone, instead of other formats in case the above procedure didn't help. Let us know if it solves your issue.

 

Thanks.

Regards,
sas96
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