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Beachdata
Paper Tape
Posts: 2
Registered: ‎08-05-2018
Location: US
Views: 153
Message 1 of 2

Does Moto Support read new posts under a topic that is "Solved"?

I posted a new post under a topic with the label "Solved" because I tried the solution and it didn't work. 

 

Will Moto Support see my post under a topic that they consider resolved?

 

Should I create a new thread instead?

 

Thanks!

Senior MotoAgent
Senior MotoAgent
Posts: 1,613
Registered: ‎03-04-2016
Location: IN
Views: 71
Message 2 of 2

Re: Does Moto Support read new posts under a topic that is "Solved"?


@Beachdata wrote:

I posted a new post under a topic with the label "Solved" because I tried the solution and it didn't work. 

 

Will Moto Support see my post under a topic that they consider resolved?

 

Should I create a new thread instead?

 

Thanks!


Hi Beachdata,

 

We would still look into the thread which is marked as solved. if there are any new comments or posts in the same thread also, would centrally assist on the same thread It causes clutter on the site and makes it harder for us to follow an issue.so please post there.


Locking this thread.

 

Thanks
Sandip

Moto Support

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