11-11-2018 05:30 AM
Since I updated my Moto G5 PLus to Oreo, I can't use the 'Files' app:
It will never open.
It is not a big problem if I want to navigate the files, because I can use other apps. The problem comes when I am using a form from a webpage or another app tries to open it to share media.
Has anyone this problem too ??
Channel RETEU (Spain)
11-14-2018 11:52 AM
This is unexpected after an update. We'd like to eliminate the likelihood that a rogue app is messing with your phone. Please test in safe mode. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let me know how it goes.
**Please don't ask me questions by Personal Message; questions belong in the forums.
01-16-2019 10:12 AM
I am so sorry for the late answer!!
I have restarted in safe mode and the Files App is working! However, I started to see the error when I updated to Oreo.
How can I know the app that is doing this ??