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Fighter42
Paper Tape
Posts: 4
Registered: ‎08-06-2018
Location: US
Views: 484
Message 1 of 4

Files app won't open. It always crashes in Oreo 8.1

Since I updated my Moto G5 PLus to Oreo, I can't use the 'Files' app:

 

Screenshot_20181111-142257.png 

 

It will never open.

 

It is not a big problem if I want to navigate the files, because I can use other apps. The problem comes when I am using a form from a webpage or another app tries to open it to share media.

 

Has anyone this problem too ??

 

Channel RETEU (Spain)

Gaurav329
What's DOS?
Posts: 1
Registered: ‎11-12-2018
Location: IN
Views: 419
Message 2 of 4

Re: Files app won't open. It always crashes in Oreo 8.1

Same Problem in my phone G5 Files app not working after oreo update !!
Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 360
Message 3 of 4

Re: Files app won't open. It always crashes in Oreo 8.1

Hi Fighter42,

 

This is unexpected after an update. We'd like to eliminate the likelihood that a rogue app is messing with your phone. Please test in safe mode. To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let me know how it goes.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Fighter42
Paper Tape
Posts: 4
Registered: ‎08-06-2018
Location: US
Views: 214
Message 4 of 4

Re: Files app won't open. It always crashes in Oreo 8.1

I am so sorry for the late answer!!

 

I have restarted in safe mode and the Files App is working! However, I started to see the error when I updated to Oreo.

 

How can I know the app that is doing this ??

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