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Fingerprint unlock not working at 72 hours security

2017-06-20, 15:01 PM

Every week this happens with my moto g5 plus....whenever it says that 72 hours had been since you have not unlocked ur phone with pattern,though i unlocked it with pattern....even though i unlock the phone with pattern at that time it starts asking frequently and im unable to use fingerprint and i had to restart....plz solve the problem MOTO....

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3454 Posts

10-05-2016

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Re: Fingerprint unlock not working at 72 hours security

2017-06-20, 20:49 PM

Hi Abhi027,

 

 Does it usually happen whenever you attempt to unlock the phone? Does this pop up while the phone is locked? Have you tried to reboot the phone?

 

Regards,
Jess
Motorola Support

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Re: Fingerprint unlock not working at 72 hours security

2017-06-23, 13:25 PM

Not always but it happens weekly... It happens when the phone is locked...and i hav to unlock with pattern every time until i restart...and next week again the same problem until i restart......

 

 

I dont understand y it asks me to unlock with pattern as it says "72 hours hav been passed since you last unlocked ur phone with pattern" though i did....and even if i do unlock with pattern it continues to ask it everytime when unlocking the phone therefore disabling me to use the fingerprint and i had to restart....MOTO solve the problem...or else remove the security of 72 hours plz

 

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7 Posts

06-03-2017

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Re: Fingerprint unlock not working at 72 hours security

2017-06-26, 6:58 AM

Motorala i want ur reply

 

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Re: Fingerprint unlock not working at 72 hours security

2017-06-26, 21:03 PM

wrote:

Not always but it happens weekly... It happens when the phone is locked...and i hav to unlock with pattern every time until i restart...and next week again the same problem until i restart......

 

 

I dont understand y it asks me to unlock with pattern as it says "72 hours hav been passed since you last unlocked ur phone with pattern" though i did....and even if i do unlock with pattern it continues to ask it everytime when unlocking the phone therefore disabling me to use the fingerprint and i had to restart....MOTO solve the problem...or else remove the security of 72 hours plz

 


Hi Abhi027,

 

Kindly check in Safe mode for us to know if a third party app is causing it. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears. Let me know. Thanks.

 

Regards,

Joy

Motorola Support

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1 Posts

08-07-2017

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Re: Fingerprint unlock not working at 72 hours security

2017-08-07, 3:02 AM

I am facing the same issue please help it's very annoying right now.

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3 Posts

06-04-2018

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Re: Fingerprint unlock not working at 72 hours security

2018-06-04, 15:06 PM

Same issue here.

Problem only happens after 72 hours of use.

So booting in safe mode and stay in safe mode for 3 days?

 

 

 

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1700 Posts

03-04-2016

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Re: Fingerprint unlock not working at 72 hours security

2018-06-05, 13:06 PM

 wrote:

Same issue here.

Problem only happens after 72 hours of use.

So booting in safe mode and stay in safe mode for 3 days?

 

 

 


Hi Liv1

 

Thanks for posting, can you please share us the snapshot of the same so that we can check and get back.

 

Thanks

Sandip

Moto Support



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Re: Fingerprint unlock not working at 72 hours security

2018-06-05, 15:44 PM

Hello

I can' take a screenshot with the phone locked.

Maybe I can take a photo  of the screen with another cameracam I am at home when it happens.i restarted yesterday so in two days.

 

The screen is the normal pin screen with a ? Simbol, when you push the ? A message informs that you must unlock the phone with the pin because you didn't unlocked by pin in 72 hours and once done you can use the touch id again.

The problem is that I intro the pin but once I lock the phone and try to unlock again it keeps saying that I didn't used the pin in 72 hours which is false I just unlocked by pin. The touch id keeps working in other apps but not to unlock the phone.

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1700 Posts

03-04-2016

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Re: Fingerprint unlock not working at 72 hours security

2018-06-07, 8:31 AM

 wrote:

Hello

I can' take a screenshot with the phone locked.

Maybe I can take a photo  of the screen with another cameracam I am at home when it happens.i restarted yesterday so in two days.

 

The screen is the normal pin screen with a ? Simbol, when you push the ? A message informs that you must unlock the phone with the pin because you didn't unlocked by pin in 72 hours and once done you can use the touch id again.

The problem is that I intro the pin but once I lock the phone and try to unlock again it keeps saying that I didn't used the pin in 72 hours which is false I just unlocked by pin. The touch id keeps working in other apps but not to unlock the phone.


Please share us snap when you find the error. Which you are referring to so that we can check.

 

-Sandip

 

 



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