11-10-2018 05:50 AM
I performed the Oreo update on my G5 monday.
I didn't Use the GPS that day, but found out on tuesday.
Both Google Maps and HereWeDrive had trouble finding the signal ("Waiting for GPS") and keeping up while driving .
Location mode was set up as "High accuracy".
I tried safe mode the next day, no difference.
I did a factory reset on wednesday.
Anyone else having this problem ?
11-12-2018 12:24 PM
You mention that the GPS worked the first day after the oreo update.
That reminded me that I did use my GPS the day of the update, after the update.
It was used by my running app, and it worked, but not 100% (i just checked the map of my workout and it's not fully corresponding the route i ran).
The big troubles started the day after the update.
That morning I received a couple of update files OTA.
When I tried the GPS later that morning it didn' work.
Did you get update files on the air after the oreo update ?
11-12-2018 12:25 PM
11-13-2018 02:18 AM - edited 11-13-2018 02:28 AM
It's quite common after an Android update for some functions to fail.This can be caused by dirty/old data left in a hidden area of the phone called the,"Cache Partition".This is a temporary data section so cleaning/wiping it will NOT delete any crucial data,
Use the 2nd section of this page,Clear the Phone’s Cache Partition:
If you are new to this part of the phone take your time and do this and ONLY this in this area.Be careful in there!
If this doesn't cure it make sure you fully backup the phone to the Cloud/Google drive or better still
another device like a PC/Laptop/Tablet and do a,"Factory Reset/Restore".
This should not remove the updated O/S as that has been,"Pached" but will install it fresh.
Note:I have all my phone stuff backed up on my Laptop and PC and do a,"Factory Restore" on all my phones
at least once a year even if they are running good.This clears all the junk out and keeps them speedy and problem free.
It's bit like a 10,000 mile car service but for my phones.
11-13-2018 06:59 AM - edited 11-13-2018 07:02 AM
Thank you for posting here, appreciate your feedback. Let me help you with this; Just to inform you— sometimes, your device may end up showing inaccurate location or the GPS may not work because it is stuck on one of the GPS satellites even though that particular satellite is not within range. This causes the GPS of your device to show incorrect information.
Just to narrow down we would need a few additional information from you and would request you to perform a few steps to see if there are any progress.
Steps to try:
11-13-2018 09:45 AM - edited 11-13-2018 09:46 AM
Thanks for the reply.
I added the IMEI number to my profile, so you can check.
I added 3 pictures.
The first is a screen of my GPS-app. It shows the message "waiting for GPS".
The other 2 screenshot were made after using the Moto Help App.
The first in regular mode, the second with the phone in safe mode.
The app found no signals "Status GPS - there might be a problem ...." .
11-16-2018 01:15 AM - edited 11-16-2018 01:18 AM
Here the same problem: Moto G5 is not finding any satellites. Localization is based on the network, so it's inaccurate and very slow to update. Navigation is therefore not working anymore, because the location is accurate to a huge circle (see screenshot). It's a bit of a pain, because I use navigation quite a lot.
I enabled Motorola privacy and added IMEI to profile. Software channel is reteu, motorola model is G5 XT1676, build nr OPP28.85-13, Android version 8.1.0.
I performed 2 tests, normal and in safe mode. I used the motorola test app and also 3rd party app GPS Status from play store. Both find zero satellites. All issues started right after update. Other functions seem to be working fine.
11-18-2018 07:46 AM
Had the same problem (see above) but but found following work-around for my (and hopefully) your problem:
1. Starting Google maps
(location icon pops up but no gps reception)
2. Switching location icon off and on again.
Voila: gps reception is working !