Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit our eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

43 Posts

08-06-2017

United Kingdom of Great Britain and Northern Ireland

47 Signins

585 Page Views

  • Posts: 43
  • Registered: ‎08-06-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 585
  • Message 1 of 24

G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-25, 16:50 PM

Has anyone noticed an increase in the frequency of Google App Has Stopped messages since the update last week (I'm in the UK with a retail Moto G5)?

 

I have had the Google app disabled all the time with the exception of a few hours following the update which seemed to re-enable it automatically. 

 

Please don't reply to my thread if you're not using a Moto G5 or Moto G5 Plus.

Moto G7
Serial: ZY226893TH
Reply
Options

684 Posts

01-30-2018

United Kingdom of Great Britain and Northern Ireland

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13612
  • Message 2 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-25, 17:24 PM

I had the November security update recently in the UK on 2 retail Moto G5 phones, I have seen no change in the performance of either of the phones.

If it ain't broke, don't fix it.
Reply
Options

43 Posts

08-06-2017

United Kingdom of Great Britain and Northern Ireland

47 Signins

585 Page Views

  • Posts: 43
  • Registered: ‎08-06-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 585
  • Message 3 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-25, 17:34 PM

I'll try clearing the app's data.

Moto G7
Serial: ZY226893TH
Reply
Options

684 Posts

01-30-2018

United Kingdom of Great Britain and Northern Ireland

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13612
  • Message 4 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-25, 17:36 PM

Always a good move.  ☺

If it ain't broke, don't fix it.
Reply
Options

53 Posts

03-22-2017

India

160 Signins

1825 Page Views

  • Posts: 53
  • Registered: ‎03-22-2017
  • Location: India
  • Views: 1825
  • Message 5 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-26, 5:05 AM

I have a Moto G5 Plus(with January update) with the same issue. There were frequent 'Google app has stopped' messages although I had disabled it, which was quite annoying. Here's how I solved it:

 

Note: Do this only if you're not going to use the Google app.

 

1. Settings > Apps > Google App

2. Temporarily enable it if already disabled.

3. Tap Storage > Manage space > Clear all data

4. Clear cache

5. Disable the app now and disable all permissions.

6. Data usage > Set Background data disabled

 

Let us know if this solves the issue.

 

Regards,
sas96
Reply
Options

43 Posts

08-06-2017

United Kingdom of Great Britain and Northern Ireland

47 Signins

585 Page Views

  • Posts: 43
  • Registered: ‎08-06-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 585
  • Message 6 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-26, 10:57 AM

I've tried all but the last step which I'll give a go now and report back. Thanks.

Moto G7
Serial: ZY226893TH
Reply
Options

4 Posts

02-26-2018

United States of America

6 Signins

71 Page Views

  • Posts: 4
  • Registered: ‎02-26-2018
  • Location: United States of America
  • Views: 71
  • Message 7 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-26, 22:03 PM

I just purchased this phone yesterday and have been getting lots of the "Google has stopped" Close App  or send feedback pop up.  There were multiple updates that were performed.  I want to be able to use Google Apps.  What the cause of this issue?

 

Reply
Options

43 Posts

08-06-2017

United Kingdom of Great Britain and Northern Ireland

47 Signins

585 Page Views

  • Posts: 43
  • Registered: ‎08-06-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 585
  • Message 8 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-26, 22:05 PM

wrote:

I have a Moto G5 Plus(with January update) with the same issue. There were frequent 'Google app has stopped' messages although I had disabled it, which was quite annoying. Here's how I solved it:

 

Note: Do this only if you're not going to use the Google app.

 

1. Settings > Apps > Google App

2. Temporarily enable it if already disabled.

3. Tap Storage > Manage space > Clear all data

4. Clear cache

5. Disable the app now and disable all permissions.

6. Data usage > Set Background data disabled

 

Let us know if this solves the issue.

 



Thanks for this suggestion but it has not helped me. 

Moto G7
Serial: ZY226893TH
Reply
Options

4 Posts

02-26-2018

United States of America

6 Signins

71 Page Views

  • Posts: 4
  • Registered: ‎02-26-2018
  • Location: United States of America
  • Views: 71
  • Message 9 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-27, 4:42 AM

I think the problem was related to the Google Now feature. I had to search Google Now Launcher in the Play Store and install. I haven't seen a crash since and Google Now was not working immediately before installing.  I did also perform the app reset option prior to the install just in case it was one or the other that resolved this (if not both). 

Reply
Options

43 Posts

08-06-2017

United Kingdom of Great Britain and Northern Ireland

47 Signins

585 Page Views

  • Posts: 43
  • Registered: ‎08-06-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 585
  • Message 10 of 24

Re: G5: Higher frequency of Google App Has Stopped messages since NPP25.137-93 update

2018-02-27, 11:48 AM

wrote:

I think the problem was related to the Google Now feature. I had to search Google Now Launcher in the Play Store and install. I haven't seen a crash since and Google Now was not working immediately before installing.  I did also perform the app reset option prior to the install just in case it was one or the other that resolved this (if not both). 



Interesting that you've found this helped, because I have had that app installed all along, but disabled. I don't want Google's search and Now apps on my phone.

 

Looks like you might be onto something, as I checked my Store and found Google Now Launcher still disabled as I'd set it before the update so I reenabled it. I now cannot find it in Settings>Apps in order to disable it again and the Disable/Enable button has vanished from the Store listing.

 

Perhaps you meant to say enable too when you said install. 

 

I will try reenabling and relaunching the Google App, clearing its data and disabling it again.

Moto G7
Serial: ZY226893TH
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms