cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Shrey2
Fanfold Paper
Posts: 11
Registered: ‎03-29-2017
Location: IN
Views: 2,252
Message 1 of 69

G5 Plus: Network issue while call

Hie

 

I have been using this device moto g5 plus and wheneva i make a call first of all the voice i hear is too less i have maxmised the volume still it is too less and the main issue is that the other person on the call is not able to hear me clearly as the voice cuts in between .Kindly help asap.

 

Thanking you

 

Shrey kumar

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 2,212
Message 2 of 69

Re: network issue while call


@Shrey2 wrote:

Hie

 

I have been using this device moto g5 plus and wheneva i make a call first of all the voice i hear is too less i have maxmised the volume still it is too less and the main issue is that the other person on the call is not able to hear me clearly as the voice cuts in between .Kindly help asap.

 

Thanking you

 

Shrey kumar


Hi Shrey2,

 

Does it happen when you call someone specifically? Or in every call that you had? Does it happen in a specific location? You can also check the signal strength of the device when making a call. Then if you know it`s good, have someone test if behaves the same way. Let me know.

 

 

Regards,
Anne
Motorola Support 

Shrey2
Fanfold Paper
Posts: 11
Registered: ‎03-29-2017
Location: IN
Views: 2,209
Message 3 of 69

Re: network issue while call

Hie Anne,

 

Thank you for your quick reply, no this happens most of the time when i call anyone but when i talk over the earphones this problem does not occur.

I hope this helps you .

 

 

Thanking you

 

Shrey Kumar

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 2,200
Message 4 of 69

Re: network issue while call


@Shrey2 wrote:

Hie Anne,

 

Thank you for your quick reply, no this happens most of the time when i call anyone but when i talk over the earphones this problem does not occur.

I hope this helps you .

 

 

Thanking you

 

Shrey Kumar


Hi Shrey2,

 

Can you check for anything that might be covering the microphone? Ensure you are not covering the microphone or speaker on the device. Are you using a 3rd party app while making a call?

 

 

Regards,
Anne
Motorola Support

Shrey2
Fanfold Paper
Posts: 11
Registered: ‎03-29-2017
Location: IN
Views: 2,176
Message 5 of 69

Re: network issue while call

hello anne,

 

No i am not using any 3rd party app and not covering the microphone as well .

 

 

Regards

 

Shrey Kumar

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 2,155
Message 6 of 69

Re: network issue while call


@Shrey2 wrote:

hello anne,

 

No i am not using any 3rd party app and not covering the microphone as well .

 

 

Regards

 

Shrey Kumar


Hi Shrey2,

 

Have you tried to check if same thing happens when you put the call in speakermode? 

 

 

-Anne

Shrey2
Fanfold Paper
Posts: 11
Registered: ‎03-29-2017
Location: IN
Views: 2,127
Message 7 of 69

Re: network issue while call

Hello anne,

 

No i did not try it i will surely try it to get back to you . another thing i noticed is that it usually happens when i talk in my home and not when i talk outside.

 

 

Regards,

 

Shrey Kumar

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 2,102
Message 8 of 69

Re: network issue while call


@Shrey2 wrote:

Hello anne,

 

No i did not try it i will surely try it to get back to you . another thing i noticed is that it usually happens when i talk in my home and not when i talk outside.

 

 

Regards,

 

Shrey Kumar


Hi Shrey2,

 

Okay let me know. Hope it will resolve the issue, though. 

 

 

-Anne

 

Zeeshan39
Blue Screen Again
Posts: 2
Registered: ‎04-03-2017
Location: IN
Views: 2,095
Message 9 of 69

Re: network issue while call

I am also facing same issue. During calls, audio suddenly drops to very low such that can not hear it.

I am not using any 3rd party app and there is no network problem  because I am facing this issue only with Moto g5.

 

Please get this resolved.

Zeeshan39
Blue Screen Again
Posts: 2
Registered: ‎04-03-2017
Location: IN
Views: 2,095
Message 10 of 69

Re: network issue while call

Please fix this, I am also facing the same issue. 

Top Kudoed Authors