07-05-2017 03:53 PM
Call quality issues - what's the hold up on repair?
It's been over 3 months since it's first reported and we're yet to get a resolution? There was an update pushed recently, but not to address this issue.
The temporary work around of disableing 'Enhanced 4G LTE Mode' aka VoLTE aka Advanced Calling - prevents VZW devices from talking/surfing at the same time. Therefore, this is a bad work around.
Nearly 100 days w/o resolution is not acceptable.
07-17-2017 12:53 PM
I too have this problem with my recently purchased Moto G5 Plus. In areas where I have NEVER had call quality issues with numerous other phones (Samsung, iphone, LG, and another Motorola), during at least part of most calls, the person can't hear me well or their voice will randomly sound digitized and I only hear a fraction of what they are saying. This is unacceptable. If I don't have this resolved by tomorrow I will be returning my phone and never using Motorola again.
07-31-2017 09:41 PM
Hello I'm having the same voice quality issue (low volume on earpiece, incoming voice is distorted muddled and popping, crackling) This is my 2nd G5 plus. I'm on the Sprint network which usually very good with voice in my area. I hope Motorola is aware that this is not limited to Verizon as most posts are being directed to that thread. Thanks.
08-01-2017 12:56 AM
08-09-2017 10:11 PM
moto g5 plus network issue on stable in my phone. how to solve that. when am while calling. another network sim going to disble mode on. another issue very bad network issue on my mobile. my old phone motorala G 3rd generation is good signal at same location and same sim card.
08-10-2017 06:18 AM
YES, this happens when VoLTE is enabled. If you disable it by turning off "Enhanced 4G LTE", it appears to go away but, 1) the call quality lessens and volume decreases, and 2) YOU CANNOT USE THE INTERNET AND PHONE AT THE SAME TIME. As you can see, the latter is a big issue, and frankly a lot of the reason I purchased this particular phone. We've been waiting on a fix on this for MONTHS...see this Moto Forum thread where MotoAgent "Matt" who promised that one was coming. Can you provide any updates??