12-12-2017 06:13 PM
Guys and girls, Look on the back of the G5 above and to the left of the camera you will see a little hole, I believe this is to do with NOISE CANCELATION, I believe this is interfering with the call quality on the G5, I have covered mine up with a small piece of cellotape and it seems to have helped with call quality, ie no phasing in/out digitized sound. However the general call quality (in and out) on this phone is truly diabolical, Lenovo should get to the bottom of this and sort it out one way or another and quickly either with a software fix or recall.
I came from a Moto G 4g lte running jellybean which was cheaper than this G5 new, it actually HAD a compass/gyro. flashing notification light, AND the call quality and signal was superb! ..the the cast screen actually worked on my TV and Humax box unlike this G5. People also cant hear a word I'm saying when its on the speaker/handsfree either so what the heck has happened to the quality of Moto Phones? You cant even get the basics right now and I would consider this phone a DOWNGRADE to my old Moto G. My next phone will NOT be a Lenovo/Moto. What a shame.
05-03-2018 07:47 PM
Love the G5 plus, except that I cannot hear the callers, unless I activate the speaker. I'm okay with that at times, but not when I'm in an area filled with people, who seem troubled to have to listen to my call conversations. So annoying! Looks like I need to abandon the phone and find another.
06-25-2018 08:13 PM
Evidently, it is not being fixed, because I just bought a new Moto G5 Plus about 5 months ago from Amazon and I noticed this same problem. I have to cover my right ear when talking on my cellphone even in a quiet place. I turned on the accessibility feature for hearing aids (per another post) and will see how that works.
08-07-2018 04:30 AM
Hello Motorola/ Lenovo,
Any update on this one. I just bought a Moto G5s Plus and facing the same issue. I am in Spain
Sorry to hear about this, can you please check with your carrier? and also please do try the same with any other carrier too.