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22 Posts

04-16-2017

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 22
  • Registered: ‎04-16-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 2

G5, Power Button intermittent working - wearing out? Repair?

2021-07-21, 9:51 AM

I am having problems with my G5 power button not always responding, making it hard to turn on and off, and it is gradually getting worse.

 

I suspect this is simply due to wear and use, as my G5 is over 4 years old now.  Maybe the electrical contacts are wearing out?

 

I contacted Motorola support to get a price for repair but they refuse to even give an estimate without me mailing my phone to them.  If I did that it would cost me a minimum "booking" fee since it is well out of warranty, and I would be without it for maybe 7 days (or possibly more).

 

This must be a standard problem so the repair ought to be a standard one too, if repair is possible.

 

Has anyone had this done?   Maybe everyone replaces their phones more often than me!

 

Help appreciated.  Thanks.

 

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3813 Posts

10-05-2016

United States of America

580 Signins

46317 Page Views

  • Posts: 3813
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 46317
  • Message 2 of 2

Re:G5, Power Button intermittent working - wearing out? Repair?

2021-07-22, 21:37 PM

Hi hircum,

 

Sorry to hear your phone's power button is not working. I understand this may be hard that it's no longer working. This is the option you are offered to get your device repaired. You may check this link to see information on how you can get your device repaired.

 

Regards,
Jess
Motorola Support

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