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18 Posts

08-23-2018

Germany

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[G5 / cedric] 'Backup' option crashes settings app when FamilyLink is enabled

2018-11-19, 14:27 PM

Hi everyone,

 

has anyone else experienced the settings app crashing upon selecting the "Backup" menu entry on the Moto G5 when Google's FamilyLink feature is enabled?

 

Asking as this has started happening to us after installing the Oreo update. I've already tried reverting the phone to factory settings. That however, did not change anything.

 

Thanks!

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1045 Posts

10-08-2015

India

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Re: [G5 / cedric] 'Backup' option crashes settings app when FamilyLink is enabled

2018-11-20, 11:51 AM

 wrote:

Hi everyone,

 

has anyone else experienced the settings app crashing upon selecting the "Backup" menu entry on the Moto G5 when Google's FamilyLink feature is enabled?

 

Asking as this has started happening to us after installing the Oreo update. I've already tried reverting the phone to factory settings. That however, did not change anything.

 

Thanks!


Hi BetaDach,

 

Greetings from Moto,

 

We are sorry for the inconvenience caused. Request you to update Google Family Link app & let us know.

 

We also request you to perform "Reset app preferences" option.

 

Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Reset app preferences>>Reset apps. (Reboot the device)

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

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