12-10-2017 04:48 AM
I am not able to use voice to activate Google assistant when I go to settings and try to create new voice model I am not able to record any thing plz see into this issue because I think it's a Bugg
Solved! Go to Solution.
12-12-2017 09:28 AM
Thanks for bringing this to our attention. We'll be glad to assist. May I ask when did it actually start? Are you getting any error message?
Would you also update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled. Please check the link and update your profile here.
12-12-2017 12:06 PM
I got the phone 8 days ago. Set up voice recognition. It seemed to work. Haven't tested thoroughly at that point. Downloaded 2 OTA updates and updated built-in Google apps. After awhile got a notification that Google Assistant was available, so set that up. At this point I was unable to create voice model. The phone still hears me when I click the mic button, and when I hold home button to open Google Assistant. I even very occasionally (very rarely) get assistant to open after saying "ok Google" in the Google app, but training the voice model just doesn't work.
12-13-2017 09:08 AM
updated my information plz fix this
Thanks for updating your profile. But may we ask for a specific error you encounter? This will help us check it further. Thanks! - Ella
12-14-2017 10:01 AM
I got some error relating to microphone
Stating "error problem with your microphone plz try again" something like that for the first time and then it gave no error
Please try deleting voice model and then retrain once again. Go to Google > three lines > Settings > Voice > Voice match > Delete voice model. You can also clear its cache by going to Settings > Apps > Google > Storage > clear cache. Hope these helps. - Ella