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Govinda20
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Posts: 14
Registered: ‎05-04-2017
Location: IN
Views: 13,733
Message 1 of 14

Google voice recognition not working

I am not able to use voice to activate Google assistant when I go to settings and try to create new voice model I am not able to record any thing plz see into this issue because I think it's a Bugg 

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 13,568
Message 2 of 14

Re: Google voice recognition not working

Hi Govinda20

 

Thanks for bringing this to our attention. We'll be glad to assist. May I ask when did it actually start? Are you getting any error message? 

 

Would you also update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled. Please check the link and update your profile here.

 

Regards,
Ella
Motorola Support

 

 

DrAnkit
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Posts: 23
Registered: ‎05-27-2017
Location: IN
Views: 13,564
Message 3 of 14

Re: Google voice recognition not working

I had very same issue.

For me it got resolved once i switched off bluetooth recording of audio.

bzakharin
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Posts: 16
Registered: ‎12-10-2017
Location: US
Views: 13,556
Message 4 of 14

Re: Google voice recognition not working

I got the phone 8 days ago. Set up voice recognition. It seemed to work. Haven't tested thoroughly at that point. Downloaded 2 OTA updates and updated built-in Google apps. After awhile got a notification that Google Assistant was available, so set that up. At this point I was unable to create voice model. The phone still hears me when I click the mic button, and when I hold home button to open Google Assistant. I even very occasionally (very rarely) get assistant to open after saying "ok Google" in the Google app, but training the voice model just doesn't work.

Govinda20
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Posts: 14
Registered: ‎05-04-2017
Location: IN
Views: 13,528
Message 5 of 14

Re: Google voice recognition not working

updated my information plz fix this

 

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 13,494
Message 6 of 14

Re: Google voice recognition not working


@Govinda20 wrote:

updated my information plz fix this

 


Thanks for updating your profile. But may we ask for a specific error you encounter? This will help us check it further. Thanks! - Ella

Govinda20
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Posts: 14
Registered: ‎05-04-2017
Location: IN
Views: 13,489
Message 7 of 14

Re: Google voice recognition not working

I got some error relating to microphone
Stating "error problem with your microphone plz try again" something like that for the first time and then it gave no error
Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 13,443
Message 8 of 14

Re: Google voice recognition not working


@Govinda20 wrote:
I got some error relating to microphone
Stating "error problem with your microphone plz try again" something like that for the first time and then it gave no error

Please try deleting voice model and then  retrain once again. Go to Google > three lines > Settings > Voice > Voice match > Delete voice model. You can also clear its cache by going to Settings > Apps > Google > Storage > clear cache. Hope these helps. - Ella

 

Govinda20
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Posts: 14
Registered: ‎05-04-2017
Location: IN
Views: 13,426
Message 9 of 14

Re: Google voice recognition not working

Ya tried that didn't help is it something to do with the launcher I will install nova and see if it fixes that
Govinda20
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Posts: 14
Registered: ‎05-04-2017
Location: IN
Views: 13,424
Message 10 of 14

Re: Google voice recognition not working

After the latest update cleared cache partition and checked weather the microphone worked or not and again recorded voice model and know it works perfectly

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