cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Senior MotoAgent
Senior MotoAgent
Posts: 4,102
Registered: ‎03-05-2018
Location: US
Views: 225
Message 11 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Hi mrgreenway,

 

We'd like to further look into this, but in order for us to further investigate this, we need to get a BUG report from you. We'll escalate this to our engineering teams once we have the bug report. Please proceed with the provided steps to generate the report to us. Thank you. 

 

Best regards,
Rich
Motorola Support

mrgreenway
Blue Screen Again
Posts: 31
Registered: ‎12-10-2017
Location: AU
Views: 199
Message 12 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Rich, I messaged Tom about the bug report. I have it, and am looking for a way to send it via email (rather than Google Drive) Is this possible? 

Senior MotoAgent
Senior MotoAgent
Posts: 4,102
Registered: ‎03-05-2018
Location: US
Views: 182
Message 13 of 22

Re: Help! Mystifying Wi-Fi Connection Issue


@mrgreenway wrote:

Rich, I messaged Tom about the bug report. I have it, and am looking for a way to send it via email (rather than Google Drive) Is this possible? 


Can you send us the report via PM here in Forums? 

 

Best regards,
Rich
Motorola Support

mrgreenway
Blue Screen Again
Posts: 31
Registered: ‎12-10-2017
Location: AU
Views: 174
Message 14 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Please check PM
Thanks
Senior MotoAgent
Senior MotoAgent
Posts: 4,102
Registered: ‎03-05-2018
Location: US
Views: 154
Message 15 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Hi mrgreenway,

 

Thanks. I read your PM, you don't have to send us the report via email, just can just copy it (Google Drive > Look on the Bug report > Tap the 3 vertical dots > Enable Link Sharing > Copy link. Please see attached the file. Thanks.

 

Best regards,
Rich
Motorola Support

mrgreenway
Blue Screen Again
Posts: 31
Registered: ‎12-10-2017
Location: AU
Views: 141
Message 16 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Well, I think I've done it correctly. Please let me know if you can view the report.

Senior MotoAgent
Senior MotoAgent
Posts: 4,102
Registered: ‎03-05-2018
Location: US
Views: 111
Message 17 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Hi mrgreenway,

 

Sorry but I'm seeing any links to the BUG report in your private message. Once you copied the link you need to paste it on the comment box. 

 

Best regards,
Rich
Motorola Support

Senior MotoAgent
Senior MotoAgent
Posts: 4,102
Registered: ‎03-05-2018
Location: US
Views: 88
Message 18 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Hi mrgreenway,

 

I have received the BUG report. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well. Need help updating your profile? See here. Thank you. 

 

Best regards,
Rich
Motorola Support

 

 

mrgreenway
Blue Screen Again
Posts: 31
Registered: ‎12-10-2017
Location: AU
Views: 71
Message 19 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

Hi Rich

Glad you received the bug report link.

I"ve updated my forum profile, as suggested.

As to turning on the Privacy Options that wouldn't be a problem if I could find the Motorola Privacy option under 'Settings' but it doesn't seem to be there. The only Privacy Options I can find relate to 'Location' (which is turned on) and passwords. Am I missing something? 

Regards,

Mr Greenway

 

PS  Ok, found the relevant settings (under 'System') I've enabled both options. Hopefully, you now have all you need. Please advise if otherwise.

Regards,

mrgreenway
Blue Screen Again
Posts: 31
Registered: ‎12-10-2017
Location: AU
Views: 35
Message 20 of 22

Re: Help! Mystifying Wi-Fi Connection Issue

It's been ten days since I submitted all that was requested.  Am I to expect a response or continuing silence?

Top Kudoed Authors