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28 Posts

01-16-2015

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 28
  • Registered: ‎01-16-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
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How to stop G5 turning off after accidental double press of power buttoni

2019-04-29, 14:37 PM

I have a G5 as well as a G6. Both great phones but the G5 annoyingly turns off if I accidentally press the power button twice, sometimes when it's in my pocket. Is there any way of stopping this happening. I've been through the phone's settings and can't see anything. Thanks for any help with this.  Andrew

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14293 Posts

03-05-2018

United States of America

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  • Posts: 14293
  • Registered: ‎03-05-2018
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Re: How to stop G5 turning off after accidental double press of power buttoni

2019-04-29, 14:53 PM

Hi AndrewZ,

 

Thanks for posting. When did you notice this first happened? Is the power button loosed or intact to the phone? Looks like a hardware failure to me, but try booting in safe mode at least so we can isolate your third-party apps. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Rich
Motorola-Lenovo Support



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