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f1vefour
SCSI Port
Posts: 58
Registered: ‎07-18-2017
Location: US
Views: 2,228
Message 21 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

The SIM and SD card will sort of click into place, make sure they are flat in the tray. 

MauiSpud56
What's DOS?
Posts: 1
Registered: ‎10-20-2017
Location: US
Views: 1,970
Message 22 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

Do I need to turn off the phone first?

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,918
Registered: ‎02-02-2016
Location: US
Views: 1,968
Message 23 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus


@MauiSpud56 wrote:

Do I need to turn off the phone first?


It is certainly the best idea. I have swapped sims without, but powering down is safer. 


* Search box is your friend * I don't respond to PM if question belongs in forum
FETTEROV
Blue Screen Again
Posts: 1
Registered: ‎11-26-2017
Location: US
Views: 1,647
Message 24 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

It wasn't until I read those stupid instruction on how to insert SIM card in  dual SIM card instructions. The only one that was supplied inthe box sold to me in the USA. Did my SIM card get jammed. Now what? I took it back to frys to see if they could help . They tried and failed. And wouldn't return or exchange the phone because I damaged it. That's messed up. I followed the instruction very carefully to insert sim slot 1 . And now I'm left wth a useless phone. Please someone tell me if that is really my fault? I think that is a manufacturer mistake.

biker29
What's DOS?
Posts: 1
Registered: ‎05-05-2018
Location: US
Views: 732
Message 25 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

Will a dual sim tray work in single sim phone? Only for single sim
f1vefour
SCSI Port
Posts: 58
Registered: ‎07-18-2017
Location: US
Views: 608
Message 26 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus


@biker29 wrote:
Will a dual sim tray work in single sim phone? Only for single sim

No. I mean you can insert it but it the second SIM will not function.

richardcopland
What's DOS?
Posts: 1
Registered: ‎06-20-2018
Location: AU
Views: 582
Message 27 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

I insert the SIM tool into the small hole in the SIM tray, but the SIM tray will not pop out. New moto g5 plus. Is there a trick in getting the SIM tray to pop out?
f1vefour
SCSI Port
Posts: 58
Registered: ‎07-18-2017
Location: US
Views: 575
Message 28 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

You have to push fairly hard and it should pop out a bit.

EricJRW
Fanfold Paper
Posts: 24
Registered: ‎07-11-2018
Location: US
Views: 507
Message 29 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus


@MotorolaTom wrote:

All,

 

I know there has been some confusion floating around the web and on our forums about the SIM tray and how to insert the SIM Card on the Moto G5 Plus. I wanted to take a moment to clarify a couple things.

 

First, the US version of the Moto G5 Plus is Single-SIM only and does not support Dual-SIM.

 

Second, below are updated diagrams for how to properly install the SIM card and microSD Card into your Single-SIM Moto G5 Plus.

G5SIM.png

Please let me know if you have any questions.


-Tom


Sorry if this has come up, but the above picture above seems to imply the tray "front" is not the same as the phone "front."

No wonder there is confusion.

Eric

PS. I did not go through all the pages, so maybe this anomaly has come up. But I always found it confusing to remember which way the tray goes back in. If one does not think to remember, or take note of this, it is confusing.


Moto G5 Plus running Android 8.1 (Oreo).
EricJRW
Fanfold Paper
Posts: 24
Registered: ‎07-11-2018
Location: US
Views: 183
Message 30 of 30

Re: Inserting a SIM Card into the US Moto G5 Plus

Just noticed that, if you look carefully on the tray, there is text indicating which side should face the screen.

 

 


Moto G5 Plus running Android 8.1 (Oreo).
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