cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
figureskaterlor
Paper Tape
Posts: 6
Registered: ‎11-28-2018
Location: CA
Views: 370
Message 1 of 12

Instagram does not work after update

Instagram does not work after update and have tried deleting and reinstalling it. All other apps seem to work fine. Any suggestions?

Daniel_Brown37
Fanfold Paper
Posts: 20
Registered: ‎11-22-2018
Location: US
Views: 313
Message 2 of 12

Re: Instagram does not work after update

I have the same problem. And I still haven't figured out what's the matter

Senior MotoAgent
Senior MotoAgent
Posts: 733
Registered: ‎10-08-2015
Location: IN
Views: 273
Message 3 of 12

Re: Instagram does not work after update

Hi figureskaterlor Daniel_Brown37,

 

Greetings from Motorola,

 

I apologize for any inconvenience this may have caused. As per your post,  it is not working after the update, like how it is not working what do you observe? 

 

Meanwhile, you can check for the latest version of the app on Play Store.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

figureskaterlor
Paper Tape
Posts: 6
Registered: ‎11-28-2018
Location: CA
Views: 238
Message 4 of 12

Re: Instagram does not work after update

It wouldn't load and you will have to close it or you will wait and a message will pop up asking if you want to close, wait or send an error report. 

Senior MotoAgent
Senior MotoAgent
Posts: 733
Registered: ‎10-08-2015
Location: IN
Views: 207
Message 5 of 12

Re: Instagram does not work after update

Hi figureskaterlor,

 

Thank you for reverting to us.

 

As requested earlier, did you update the latest version of the Instagram app on Play Store? please confirm.

 

Also, we request you to check these below checkpoints. 

 

1. Go to Settings >> Date and time >> Uncheck "Automatic date and time" and "Automatic time zone" and select the date and time manually. Now enable "Automatic date and time" and "Automatic time zone" again and check whether the date and time displayed are correct or not.

 

2. Go to Settings>> Apps  & notifications>> Google Play Store >>Storage>>Clear the data and force stop the app.

 

3. Go to Settings >> Apps  & notifications>> Google play Services >>Storage>>Clear the data and force stop the app >> Restart the device and check.

 

4. Remove the Gmail account restart the device and re-add the Gmail account.

 

5. Tap on Settings>>System>>Reset options>>Reset app preferences>>Reset apps.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

 

 

figureskaterlor
Paper Tape
Posts: 6
Registered: ‎11-28-2018
Location: CA
Views: 191
Message 6 of 12

Re: Instagram does not work after update

Hello, 

As I said in my original post I tried deleting it and reinstalling it so it is definietely updated with the latest version. 

I have done all of the below and it still does not work 

Senior MotoAgent
Senior MotoAgent
Posts: 733
Registered: ‎10-08-2015
Location: IN
Views: 141
Message 7 of 12

Re: Instagram does not work after update


@figureskaterlor wrote:

Hello, 

As I said in my original post I tried deleting it and reinstalling it so it is definietely updated with the latest version. 

I have done all of the below and it still does not work 


Hi figureskaterlor,

 

Sorry for the delay in response. Does is it happening in Wi-Fi or mobile data? please observe & let us know.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

figureskaterlor
Paper Tape
Posts: 6
Registered: ‎11-28-2018
Location: CA
Views: 131
Message 8 of 12

Re: Instagram does not work after update

it happens on Wifi and mobile data

Senior MotoAgent
Senior MotoAgent
Posts: 733
Registered: ‎10-08-2015
Location: IN
Views: 100
Message 9 of 12

Re: Instagram does not work after update


@figureskaterlor wrote:

it happens on Wifi and mobile data


Hi figureskaterlor,

 

Request you to share us the phone software build number & Instagram app version number so that we could check on the same.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

figureskaterlor
Paper Tape
Posts: 6
Registered: ‎11-28-2018
Location: CA
Views: 92
Message 10 of 12

Re: Instagram does not work after update

Build Number OPPS28.85-13-2 Instagram 73.0.0.22.185

Top Kudoed Authors