Motorola Community

Moto G PhonesMoto G5 FamilyMoto G5 / Moto G5 Plus
All Forum Topics
Options

12 Posts

03-12-2018

GB

34 Signins

406 Page Views

  • Posts: 12
  • Registered: ‎03-12-2018
  • Location: GB
  • Views: 406
  • Message 1 of 22

Internal Storage full

2018-03-12, 12:23 PM

I'm getting messages that my G5 internal storage is full but when I look at what's being used my phone shouldn't be that full. I've used 9.38 GB but only 2.43GB on apps and the rest is negligible.

 

What would be using all my internal storage and how do I fix it

 

 

Reply
Options

684 Posts

01-30-2018

GB

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: GB
  • Views: 13612
  • Message 2 of 22

Re: Internal Storage full

2018-03-12, 15:25 PM

Try clearing the cache. 

If it ain't broke, don't fix it.
Reply
Options

10519 Posts

03-05-2018

US

1113 Signins

150128 Page Views

  • Posts: 10519
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 150128
  • Message 3 of 22

Re: Internal Storage full

2018-03-12, 17:59 PM

Hi Tomsk,

 

Thanks for posting. I just checked mine and it seems to me that this is because of the videos on my phone. It's not showing on the Internal Shared Storage that I have videos, but when I go to Photos, I'm seeing that there are some videos that used up the internal memory.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

684 Posts

01-30-2018

GB

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: GB
  • Views: 13612
  • Message 4 of 22

Re: Internal Storage full

2018-03-12, 18:09 PM

If it is hidden videos taking up internal storage space, then the best solution would be to add an sd card as external storage and transfer all media to the card.  Once all media has been transferred to the card set the camera app to save all new photos and videos to the external sd card.

If it ain't broke, don't fix it.
Reply
Options

12 Posts

03-12-2018

GB

34 Signins

406 Page Views

  • Posts: 12
  • Registered: ‎03-12-2018
  • Location: GB
  • Views: 406
  • Message 5 of 22

Re: Internal Storage full

2018-03-12, 20:40 PM

Thanks Kodak but the cached data was only 150 MB so only freed up a small amount.

Reply
Options

12 Posts

03-12-2018

GB

34 Signins

406 Page Views

  • Posts: 12
  • Registered: ‎03-12-2018
  • Location: GB
  • Views: 406
  • Message 6 of 22

Re: Internal Storage full

2018-03-12, 20:46 PM

Thanks for the idea but it's not videos either.

 

It's quite a new phone and there's only a few GIFs and videos. Not enough to take up >5GB!

Reply
Options

684 Posts

01-30-2018

GB

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: GB
  • Views: 13612
  • Message 7 of 22

Re: Internal Storage full

2018-03-12, 20:48 PM

Back to the drawing board.  Over to somebody else with an idea. 

If it ain't broke, don't fix it.
Reply
Options

684 Posts

01-30-2018

GB

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: GB
  • Views: 13612
  • Message 8 of 22

Re: Internal Storage full

2018-03-12, 21:06 PM

There is a Google app called "Files to go" in the app store.  See if it can help. 

If it ain't broke, don't fix it.
Reply
Options

12 Posts

03-12-2018

GB

34 Signins

406 Page Views

  • Posts: 12
  • Registered: ‎03-12-2018
  • Location: GB
  • Views: 406
  • Message 9 of 22

Re: Internal Storage full

2018-03-13, 14:27 PM

 


wrote:

There is a Google app called "Files to go" in the app store.  See if it can help. 


Hi

 

I tried "Files to Go" and it suggested a few files (GIF's & WhatsApp) so again cleared a few MB but nothing significant.

 

Thanks, but I'm still looking for a solution. Might have to do a Factory Reset and hope that works

Reply
Options

684 Posts

01-30-2018

GB

2061 Signins

13612 Page Views

  • Posts: 684
  • Registered: ‎01-30-2018
  • Location: GB
  • Views: 13612
  • Message 10 of 22

Re: Internal Storage full

2018-03-13, 14:47 PM

Factory reset should sort it out. 

If it ain't broke, don't fix it.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete