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Tomsk
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Posts: 8
Registered: ‎03-12-2018
Location: GB
Views: 6,969
Message 1 of 21

Internal Storage full

I'm getting messages that my G5 internal storage is full but when I look at what's being used my phone shouldn't be that full. I've used 9.38 GB but only 2.43GB on apps and the rest is negligible.

 

What would be using all my internal storage and how do I fix it

 

Int Storage.png

 

Kodak
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Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 6,901
Message 2 of 21

Re: Internal Storage full

Try clearing the cache. 

If it ain't broke, don't fix it.
Senior MotoAgent
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Posts: 7,207
Registered: ‎03-05-2018
Location: US
Views: 6,878
Message 3 of 21

Re: Internal Storage full

Hi Tomsk,

 

Thanks for posting. I just checked mine and it seems to me that this is because of the videos on my phone. It's not showing on the Internal Shared Storage that I have videos, but when I go to Photos, I'm seeing that there are some videos that used up the internal memory.

 

Best regards,
Rich
Motorola Support



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Kodak
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Location: GB
Views: 6,874
Message 4 of 21

Re: Internal Storage full

If it is hidden videos taking up internal storage space, then the best solution would be to add an sd card as external storage and transfer all media to the card.  Once all media has been transferred to the card set the camera app to save all new photos and videos to the external sd card.

If it ain't broke, don't fix it.
Tomsk
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Posts: 8
Registered: ‎03-12-2018
Location: GB
Views: 6,855
Message 5 of 21

Re: Internal Storage full

Thanks Kodak but the cached data was only 150 MB so only freed up a small amount.

Tomsk
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Posts: 8
Registered: ‎03-12-2018
Location: GB
Views: 6,851
Message 6 of 21

Re: Internal Storage full

Thanks for the idea but it's not videos either.

 

It's quite a new phone and there's only a few GIFs and videos. Not enough to take up >5GB!

Kodak
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Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 6,848
Message 7 of 21

Re: Internal Storage full

Back to the drawing board.  Over to somebody else with an idea. 

If it ain't broke, don't fix it.
Kodak
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Registered: ‎01-30-2018
Location: GB
Views: 6,843
Message 8 of 21

Re: Internal Storage full

There is a Google app called "Files to go" in the app store.  See if it can help. 

If it ain't broke, don't fix it.
Tomsk
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Registered: ‎03-12-2018
Location: GB
Views: 6,796
Message 9 of 21

Re: Internal Storage full

 


@Kodakwrote:

There is a Google app called "Files to go" in the app store.  See if it can help. 


Hi

 

I tried "Files to Go" and it suggested a few files (GIF's & WhatsApp) so again cleared a few MB but nothing significant.

 

Thanks, but I'm still looking for a solution. Might have to do a Factory Reset and hope that works

Kodak
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Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 6,794
Message 10 of 21

Re: Internal Storage full

Factory reset should sort it out. 

If it ain't broke, don't fix it.
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